Workplace Experience Manager

CBRE Group, Inc.; Chicago (IL); On-site; USD 80,000 - 110,000; Full time

Job summary

CBRE Group, Inc. in Chicago is seeking a Workplace Experience Manager to oversee the delivery of workplace services and lead a team providing concierge, reception, meeting & event management, and admin duties.

You will supervise staff, manage daily operations, and build strong client partnerships while driving process improvements and vendor negotiations. This role emphasizes safety, coordination, and exemplary service.

Qualifications

• Provide supervision and coaching to Workplace Experience staff.
• Coordinate daily activities, schedules and cross-train team.
• Build trusted client relationships and negotiate priorities.
• Ensure efficient, consistent support and propose process improvements.
• Assess training needs and safety standards for staff and clients.
• Develop and manage vendor partnerships and contracts.
• Oversee third-party vendor programs (food, events, transport, mail).
• Lead by example and align with CBRE RISE values.
• Identify and resolve day-to-day operational issues.

Responsibilities

• Provide formal supervision to employees. Monitor training and development; conduct performance evaluations and coaching.
• Coordinate and manage the team's daily activities; establish schedules and cross-train staff; set deadlines.
• Build and maintain a trusted client relationship; negotiate with clients, partners, and associates to resolve priorities.
• Ensure support provided by the team is efficient and consistent; suggest process improvements and develop strategic solutions.
• Assess technological and training needs for Workplace Experience teams and clients; follow safety standards.
• Develop vendor partnerships; manage negotiations for contracts; ensure insurance and documentation are current.
• Oversee programs ran by third party vendors (food delivery, events, transportation, mail); ensure invoices billed.
• Lead by example and model CBRE RISE values to align stakeholders.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues.

Job description

About the Role:

As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties.

This job is part of the Workplace Experience function. They are responsible for providing world‑class customer service to the clients and visitors of a designated building.

What You’ll Do:

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross‑train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.
• Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
• Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed.
• Ensure support provided by the team is efficient and consistent.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.