Workplace Experience Manager

Career Group; San Francisco (CA); On-site; USD 80,000 - 110,000; Full time

Job summary

Career Group is seeking a Workplace Experience Manager in San Francisco to own day-to-day office operations for the Downtown HQ supporting 150+ employees. This role partners with HR, IT, and leadership to ensure a polished, secure, and productive workplace.

The ideal candidate has 5+ years in office management or workplace operations, strong vendor management, event planning, and the ability to build scalable processes.

Qualifications

• 5+ years of experience in office management, workplace operations, facilities, or a closely related role.
• Experience supporting a 100+ person office is strongly preferred.
• Experience working in a fast-paced, high-growth environment, ideally within technology or a similarly dynamic industry.

Responsibilities

• Lead day-to-day workplace operations for the San Francisco headquarters and support workplace initiatives across multiple global office locations.
• Serve as the primary workplace point of contact, ensuring a seamless, organized, and high-functioning employee and guest experience.
• Partner with HR and IT on onboarding, offboarding, workplace policies, attendance logistics, and employee support programs.
• Manage workplace programs, employee events, amenities, cultural initiatives, and engagement activities that foster connection and community.
• Oversee space planning, seating, workplace assets, supplies, and office improvements to support evolving business needs.
• Own workplace communications, emergency preparedness programs, and operational processes that ensure employee safety and efficiency.
• Manage vendor relationships, workplace budgets, facilities maintenance, mail services, and building operations.
• Coordinate high-profile executive, VIP, and guest visits, ensuring a polished and professional experience.
• Plan and execute company events, celebrations, meetings, and special workplace initiatives.
• Build scalable workplace systems, continuously improve processes, and serve as a trusted operational partner across the organization.

Skills

Office management

Vendor management

Facilities operations

Event planning

Stakeholder collaboration

Tools

Google Workspace

Job description

Workplace Experience Manager | San Francisco, CA | $80,000–$110,000 | Onsite

Our client, a rapidly growing entertainment technology company, is seeking a Workplace Experience Manager to oversee the workplace experience for its Downtown San Francisco headquarters, supporting 150+ employees. This highly visible role will own day-to-day workplace operations, facilities, vendors, office programs, employee experience, events, and workplace processes while partnering closely with HR, IT, Executive Support, and leadership.

The ideal candidate has experience working in a fast-paced, high-growth environment, ideally within technology or a similarly dynamic industry. Entertainment or music industry experience is not required. This is an excellent opportunity for an experienced workplace professional who is highly organized, proactive, service-oriented, and enjoys creating structure and improving processes in a growing organization.

What You’ll Do

• Lead day-to-day workplace operations for the San Francisco headquarters and support workplace initiatives across multiple global office locations.
• Serve as the primary workplace point of contact, ensuring a seamless, organized, and high-functioning employee and guest experience.
• Partner with HR and IT on onboarding, offboarding, workplace policies, attendance logistics, and employee support programs.
• Manage workplace programs, employee events, amenities, cultural initiatives, and engagement activities that foster connection and community.
• Oversee space planning, seating, workplace assets, supplies, and office improvements to support evolving business needs.
• Own workplace communications, emergency preparedness programs, and operational processes that ensure employee safety and efficiency.
• Manage vendor relationships, workplace budgets, facilities maintenance, mail services, and building operations.
• Coordinate high-profile executive, VIP, and guest visits, ensuring a polished and professional experience.
• Plan and execute company events, celebrations, meetings, and special workplace initiatives.
• Build scalable workplace systems, continuously improve processes, and serve as a trusted operational partner across the organization.

What We’re Looking For

• 5+ years of experience in office management, workplace operations, facilities, or a closely related role.
• Experience supporting a 100+ person office is strongly preferred.
• Experience working in a fast-paced, high-growth environment, ideally within technology or a similarly dynamic industry.
• Entertainment or music industry experience is not required.
• Strong operational, organizational, and vendor management skills.
• Demonstrated ability to build processes, document standards, and drive continuous improvement.
• Service-minded, approachable, and calm under pressure, with strong judgment and discretion.
• Strong delegation, supervision, and cross-functional collaboration skills.
• Experience managing vendors, service levels, and workplace budgets is strongly preferred.
• Experience with inventory control, reporting, and operational tracking.
• Proficiency with Google Workspace and comfort working with Apple products.
• Excellent written and verbal communication skills.
• Highly organized with strong follow-through and the ability to prioritize in a high-service environment.
• High level of professionalism and discretion when supporting employees, executives, artists, VIP guests, and confidential matters.
• Ability to occasionally lift and move boxes weighing up to 50 pounds as part of office operations.

Schedule & Location

Monday–Friday, 9:00 AM–6:00 PM, fully onsite in the Downtown San Francisco office.

Compensation

$80,000–$110,000 base salary, depending on experience and qualifications, plus discretionary bonus, profit sharing, and benefits.

We will consider qualified candidates with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. California applicants, please view our Privacy Notice here: https://careergroupcompanies.com/california-privacy-notice/.