Senior Workplace Experience Manager

LHH; San Francisco (CA); On-site; USD 68,880 - 82,656; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K plan

Paid Sick Leave

Commuter benefits

Job summary

A global workplace solutions provider is seeking a passionate leader to oversee workplace operations and employee engagement initiatives in San Francisco. The role involves managing a team, vendor relationships, and executing various programs to enhance work environments. Ideal candidates will have extensive experience in workplace operations and strong leadership skills, particularly in tech settings.

Qualifications

• 8–10+ years of experience in workplace operations or facilities in global tech environments.
• Proven leadership experience managing teams of 6+ direct reports.
• Strong communication and presentation skills with executive-level stakeholders.
• Skilled in change management and process improvement.
• Comfortable with system implementation and project execution.

Responsibilities

• Manage day-to-day office operations including reception, mail, and supplies.
• Oversee amenities and programs such as food & beverage and remote offerings.
• Plan and execute internal and external events to enhance employee engagement.
• Align workplace experience with company culture and brand.
• Analyze financial data to drive savings and maximize ROI.

Skills

Workplace operations management

Leadership

Communication skills

Change management

Vendor management

Job description

Overview

We’re seeking a passionate and strategic leader to oversee global workplace operations, programs, and employee engagement initiatives for our client. This role sits within the People & Culture team and is responsible for creating energizing, inclusive, and productive work environments across multiple international offices. You’ll lead a growing team focused on office services, workplace programs, and events, while managing vendor relationships and collaborating with internal stakeholders. This role is ideal for someone who thrives in fast-paced environments and is excited to shape the future of work.

Base pay range

$50.00/hr - $60.00/hr

Contract

Contract 6 months with possible conversion

Key Responsibilities

• Workplace Operations & Programs
  • Manage day-to-day office operations including reception, mail, and supplies
  • Oversee amenities and programs such as food & beverage, wellness, visitor services, and remote offerings
  • Maintain internal workplace resources and lead onboarding sessions for new hires
  • Support real estate and facilities projects as needed
  • Lead and develop Site Leads across global offices
  • Foster a high-performing, service-oriented team culture
  • Set goals, delegate tasks, track performance, and provide coaching and recognition
• Events & Engagement
  • Plan and execute internal events (e.g., holiday parties, cultural celebrations, team offsites, town halls)
  • Support external events such as client meetings and conferences
  • Measure event success through engagement, feedback, and ROI
  • Guide Site Leads on local event strategy and execution
  • Manage vendor relationships and contracts to ensure service quality and cost efficiency
  • Prepare and manage budgets for global workplace programs
  • Analyze financial data to drive savings and maximize ROI
• Strategic Collaboration
  • Align workplace experience with company culture and brand
  • Partner with departments including IT, Security, Legal, Finance, and People & Culture
  • Champion inclusive and accessible programs for an agile workforce
  • Commit to diversity, inclusion, and belonging goals

About You

• 8–10+ years of experience in workplace operations or facilities, ideally in global tech environments
• Proven leadership experience managing teams of 6+ direct reports
• Strong communication and presentation skills, including experience with executive-level stakeholders
• Skilled in change management, process improvement, and vendor oversight
• Passionate about team development and people empowerment
• Comfortable with system implementation and project execution
• Able to travel up to 35% as needed
• Demonstrated commitment to values-driven leadership

Equal Opportunity

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Management

Industries

• Software Development