Workplace Experience Coordinator - San Francisco, CA. (2 Weekend Shifts: Weds - Sat/Sun-Thurs(6a-3p)

CBRE; San Francisco (CA); Presencial; USD 60.000 - 80.000; Tempo integral

Resumo da vaga

CBRE, Inc. is seeking a Workplace Experience Coordinator in San Francisco to deliver world-class customer service to employees and visitors in a designated building. This role sits within the Workplace Experience function, focused on creating a positive daily workplace experience.

You will be the first point of contact for entrants, manage passes and security protocols, coordinate events, and support janitorial and maintenance tasks as needed. A professional, service-driven mindset is essential.

Qualificações

• Strong customer-service mindset and professional demeanour.
• Ability to greet visitors, answer questions, and resolve issues.
• Excellent communication and presentation skills.

Responsabilidades

• Greet employees and guests and issue passes per security protocols.
• Answer phones professionally and support meetings and presentations.
• Arrange and coordinate activities, dining, and events for requesters.
• Coordinate workplace services including mail, supplies, and onboarding.
• Address inquiries and provide professional solutions to employees and guests.
• Organize on-site events including space setup and teardown of rooms.

Conhecimentos

Customer service

Hospitality

Communication

Problem solving

Ferramentas

MS Office

Event coordination tools

Descrição da vaga

\"Ready to take your career to the next level? Join our top tier Workplace Experience Host Team at CBRE, where you'll collaborate with a diverse group of associates to provide white glove hospitality to employees and clients, creating a wonderful workplace environment and daily experience\"

About the Role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion