Workplace Experience Supervisor - San Francisco, CA (Sat - Weds 10a-7p)

CBRE, Inc.; San Francisco (CA); In loco; USD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

CBRE, Inc. is seeking a Workplace Experience Supervisor in San Francisco to lead a team delivering world‑class workplace services and hospitality for employees and clients.

The role requires coordinating daily activities, managing costs, and maintaining service quality in a high‑standard corporate environment. You will oversee vendor partnerships, ensure materials meet brand guidelines, and enforce safety standards while driving continuous improvement and customer satisfaction across the

Competenze

• Experience supervising a team delivering workplace services.
• Strong focus on customer service and client satisfaction.
• Ability to manage vendor partnerships and contract documentation.

Mansioni

• Coordinate and supervise the team's daily activities and schedules.
• Maintain cost records and review invoices for services.
• Respond to client requests and complaints about experience services.
• Approve client materials and ensure brand alignment and data integrity.
• Develop vendor partnerships and assist with negotiations; verify insurance and contracts.
• Provide world‑class orientation for new employees and train the team.

Conoscenze

Team leadership

Customer service

Vendor management

Problem solving

Descrizione del lavoro

Ready to take your career to the next level? Join our top tier Workplace Experience Host Team at CBRE, where you'll collaborate with a diverse group of associates to provide white glove hospitality to employees and clients, creating a wonderful workplace environment and daily experience

Elevate Your Career with CBRE – Join a Fortune 500 Leader!

If you are ready to make a difference and be part of one of the world's most admired and sustainability-focused companies, CBRE is the right place for you.

About the Role:

As a CBRE Workplace Experience Supervisor, you will be responsible for supervising employees that oversee the delivery of workplace experience services.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do:

• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
• Maintain records of costs incurred by workplace team activities. Review invoices as needed.
• Respond to customer requests and complaints about the experience services department.
• Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.
• Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives.
• Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.