Workplace Experience Coordinator (300161)

CBRE HV; Cambridge (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

CBRE HV is seeking a Workplace Experience Sr. Coordinator in Cambridge, MA, to deliver world-class service to employees and guests. You will manage front-desk duties, coordinate events, and support facilities operations while upholding security procedures.

Ideal candidates have 2–3 years of relevant experience, strong Microsoft Office skills, and excellent communication and organizational capabilities to maintain exemplary service levels across the building.

Qualifications

• 2–3 years of related experience in a front-line or office setting.
• Ability to explain detailed information clearly to team members.
• Strong organizational and multitasking abilities to manage daily operations.

Responsibilities

• First point of contact for all those entering the facility; greet visitors and issue passes.
• Answer the telephone in a professional manner.
• Arrange and confirm recreational, dining, and business activities for requestors.
• Manage janitorial or maintenance work orders; coordinate with vendors or staff.
• Escalate inquiries or complaints from employees, guests, and coworkers.
• Provide team support including office supply management and meeting coordination.
• Create customized client materials following brand guidelines.
• Follow property-specific security and emergency procedures; ensure building safety.
• Identify and solve typical and atypical problems without supervision.
• Evaluate and select solutions from established options; impact service quality.
• Follow standardized procedures with regular supervision.

Skills

Customer service

Communication

Organization

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Workplace Experience Coordinator (300161)

Full-time

About the Role:

As a CBRE Workplace Experience Sr. Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
• Make a memorable first impression by answering the telephone in a professional manner.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
• Escalate inquiries or complaints from employees, guests, and co-workers.
• Provide support for the team as directed including office supply management, meeting coordination, and equipment care.
• Create customized client materials that follow brand guidelines.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval.
• Evaluate and select solutions from established options.
• Impact team through the quality of the services or information provided.
• Follow standardized procedures and practices and receives regular but moderate supervision and guidance.

What You’ll Need:

• High School Diploma or GED with 2-3 years of job-related experience.
• An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required.
• Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval.
• Ability to explain detailed and complicated information within the team in a clear and concise manner.
• Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with a robust inquisitive mindset.

If you require any adjustments or support in connection with your application or the recruitment process, please contact [e-mail] . We are committed to ensuring that all candidates can participate fully in the process.