Workplace Exp Sr Coordinator

CBRE Group, Inc.; Omaha (NE); On-site; USD 42,000 - 54,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Sr. Coordinator in Omaha to deliver exceptional service to employees and guests. You will be the first point of contact, greet visitors, issue passes, and ensure security protocols are followed.

You will also handle front desk calls, coordinate activities, manage supplies, and support the team with meeting logistics and equipment care.

Qualifications

• Must have strong customer service mindset and be the first point of contact for visitors.
• Ability to explain details clearly to team members and guests.
• Intermediate problem-solving skills with capacity to choose among options.
• Strong organizational skills and curiosity to learn new tasks.

Responsibilities

• Greet employees and guests; issue visitor and parking passes; follow security protocols.
• Answer phone calls professionally and make a strong first impression.
• Coordinate recreational, dining, and business activities as requested.
• Coordinate janitorial or maintenance work orders and liaise with vendors.
• Escalate inquiries or complaints from employees and guests.
• Support team with office supplies, meeting coordination, and equipment care.
• Create client materials that adhere to brand guidelines.
• Follow building security and emergency procedures for safety.

Skills

Customer service

Problem solving

Communication

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Workplace Experience Sr. Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
• Make a memorable first impression by answering the telephone in a professional manner.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
• Escalate inquiries or complaints from employees, guests, and co-workers.
• Provide support for the team as directed including office supply management, meeting coordination, and equipment care.
• Create customized client materials that follow brand guidelines.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval.
• Evaluate and select solutions from established options.
• Impact team through the quality of the services or information provided.
• Follow standardized procedures and practices and receives regular but moderate supervision and guidance.

What You’ll Need:

• High School Diploma or GED with 2-3 years of job-related experience.
• An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required.
• Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval.
• Ability to explain detailed and complicated information within the team in a clear and concise manner.
• Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with a robust inquisitive mindset.