Workplace Experience Coordinator - Denver, CO

CBRE Group, Inc.; Denver (CO); On-site; USD 40,000 - 52,000; Full time

Job summary

CBRE Group, Inc. in Denver, CO seeks a Workplace Experience Coordinator to deliver exceptional service to employees and guests in a designated building. You will greet visitors, issue passes, and ensure security protocols are followed.

You will also support events, coordinate mail and office supplies, and assist with onboarding and vendor coordination, contributing to a welcoming work environment.

Qualifications

• Basic customer service experience or aptitude is required.
• Strong communication and organizational skills are essential.
• Familiarity with Microsoft Office products (Word, Excel, Outlook).
• Authorized to work in the United States without visa sponsorship.

Responsibilities

• Serve as first point of contact for employees and guests at the building.
• Greet visitors, issue passes, and follow security protocols.
• Coordinate and support workplace events and activities.
• Assist with mail, supplies, and onboarding tasks as needed.
• Address inquiries and provide professional, customer-focused solutions.
• Coordinate with vendors and manage simple service requests.

Skills

Customer service

Communication

Organization

Proactive problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You'll Need:

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.