Workplace Experience Coordinator - Dallas, TX

CBRE Group, Inc.; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Coordinator to deliver world-class customer service to employees and guests in a designated building.

You will be the first point of contact for arrivals, manage passes, phones, events, and workplace services, and coordinate with vendors to ensure smooth operations. The role emphasizes professional communication, on-site event support, and adherence to security procedures to maintain a safe and welcoming environment for all occupants and

Qualifications

• This role requires strong customer service skills with a friendly, professional demeanor.
• Ability to communicate clearly with employees, guests, and coworkers.
• Experience coordinating events, space setup, and deliveries is a plus.

Responsibilities

• First point of contact for all arrivals; greet guests and issue passes.
• Answer phones professionally; assist with presentations and group speaking needs.
• Coordinate recreational, dining, and business activities for requests.
• Manage maintenance work orders and coordinate workplace services.
• Address inquiries or complaints with professional customer service.
• Organize on-site events, including space setup and supply delivery.
• Follow security procedures and ensure safety of all individuals.
• Coordinate with vendors supplying services or goods to the workplace.
• Explain information clearly to the team and follow manager directions.

Skills

Customer service

Communication

Reception

Event coordination

Vendor coordination

Job description

About the Role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.