Workplace Exp Coordinator

CBRE Group, Inc.; Santa Clara (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Coordinator to deliver a world-class customer service experience to employees and visitors in a designated building in Santa Clara.

You will greet guests, manage passes, handle calls, coordinate events, office services, and uphold security procedures while collaborating with vendors and the Workplace Experience team.

Qualifications

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills with an inquisitive mindset.

Responsibilities

• Greet visitors and issue passes per security protocols.
• Answer phones professionally and assist with presentations.
• Arrange recreational, dining, and business activities.
• Coordinate workplace services including mail and onboarding.
• Address inquiries with professional customer service.
• Organize on-site events, including setup and teardown.
• Follow security and emergency procedures.
• Coordinate with vendors supplying workplace services.
• Explain information clearly and follow manager directions.
• Apply existing procedures to solve straightforward problems.

Skills

Communication skills

Follow basic routines

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You'll Need:

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.