Workplace Experience Coordinator - Cleveland

CBRE Group, Inc.; Cleveland (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

CBRE Group, Inc. in Cleveland, OH seeks a Workplace Experience Coordinator to deliver a world-class customer service experience to employees and guests in a designated building.

You will serve as the first point of contact, greet visitors, issue passes, and uphold security protocols while supporting daily office operations. The role covers coordinating meetings and events, managing vendor relationships, and assisting with mail, supplies, and onboarding.

Qualifications

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards.
• Communication skills to exchange straightforward information.
• Must be able to lift up to 50 lbs unassisted.
• Working knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills with an inquisitive mindset.
• Authorized to work in the United States without visa sponsorship now or in the future.

Responsibilities

• First point of contact for visitors; greet and issue passes.
• Answer phones professionally and assist with presentations.
• Arrange recreation, dining, and business activities.
• Coordinate mail, office supplies, onboarding, and workplace services.
• Acknowledge inquiries and provide professional solutions.
• Organize and manage on-site events and supplies.
• Follow security and emergency procedures.
• Coordinate with vendors delivering workplace services.
• Explain details clearly to the team and follow manager directions.
• Apply established procedures to solve straightforward problems.

Skills

Communication skills

Organizational skills

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Workplace Experience Coordinator, you\'ll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You’ll Need:

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Must be able to lift up to 50 lbs unassisted as needed.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential.

We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate’s unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.