Workplace Experience Coordinator - Phoenix

CBRE Group, Inc.; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

CBRE Group, Inc. seeks a Workplace Experience Coordinator in Phoenix to deliver a world-class customer service experience to employees and guests.

You will be the first point of contact for those entering the building, greet visitors, issue passes, and uphold security protocols. You will manage calls, assist with presentations, arrange activities, coordinate on-site events, oversee custodial duties, and coordinate with vendors.

Qualifications

• High School Diploma or GED completion.
• Ability to follow basic work routines and standards.
• Clear communication for straightforward information exchange.
• Working knowledge of Microsoft Office (Word/Excel/Outlook).
• Strong organizational skills with an inquisitive mindset.
• Authorized to work in the United States without visa sponsorship now or in the future.

Responsibilities

• Greet visitors and issue passes while following security protocols.
• Answer the phone professionally and support presentations.
• Arrange recreational, dining, and business activities as requested.
• Perform general cleaning and custodial duties.
• Manage janitorial or maintenance work orders; coordinate workplace services.
• Address inquiries with professional customer service standards.
• Organize on-site events: secure space, set up/teardown, deliver supplies.
• Follow security and emergency procedures; coordinate with vendors.
• Explain information clearly and follow manager directions.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Will be responsible for general cleaning and custodial duties.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You'll Need:

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.