Workplace Experience Coordinator

CBRE Group, Inc.; Seattle (WA); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k

Paid time off

On-site parking

Shuttle service

Job summary

CBRE Group, Inc. seeks a Workplace Experience Coordinator in Seattle to deliver a world-class experience for building occupants and guests. You will greet visitors, manage passes, coordinate meetings and events, and support on-site services.

Hours are typically 7:00 am to 4:00 pm or 8:00 am to 5:00 pm, with occasional flexibility for events. This on-site role emphasizes strong customer service, organization, and collaboration with facilities teams to maintain smooth operations and a welcoming

Qualifications

• High School Diploma or GED with up to 2 years of related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.

Responsibilities

• Greet entrants and issue visitor and parking passes while following security protocols.
• Answer calls professionally and prepare presentations for groups.
• Arrange and confirm recreational, dining, and business activities.
• Coordinate workplace services including mail, office supplies, and onboarding.
• Handle inquiries from employees and guests with professional customer service.
• Organize on-site events: secure space, set up, tear down, supply delivery.
• Follow security and emergency procedures to ensure building safety.
• Coordinate with vendors supplying services or goods to the workplace.
• Explain information clearly and follow manager directions.
• Apply established procedures to solve straightforward problems with limited discretion.

Skills

Communication skills

Organization skills

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

About the Role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

Hours for this role will be Monday - Friday approximately 7:00 am to 4:00 pm or 8:00 am to 5:00 PM (Some occasional flexibility to accommodate for an event or meeting requires a slight variance in hours.)This role will focus heavily on the support and execution of meetings and events on site for both employees and visitors. We all work as a very cohesive team and help each other out when needed.The location is next to Pier 91 at Elliott Bay. There is validated on-site parking for employees and shuttles from a few points around town.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You’ll Need:

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

• Benefits start 1st of the month: Medical, dental vision, PTO, 401k, etc.
• Internal advancement available after 6-month mark
• Work/life balance
• Competitive Pay

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

*Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.