Lead Workplace Experience Coordinator

CBRE Group, Inc.; San Francisco (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

CBRE Group, Inc. in San Francisco is seeking a Lead Workplace Experience Coordinator to deliver world-class service to employees and guests at a designated building.

The role involves supervising a team, coordinating events, managing facilities requests, and ensuring safety and program adherence. You will collaborate with vendors and cross-functional teams to optimize daily operations, improve services, and maintain brand standards across the workplace.

Qualifications

• High School Diploma or GED with 2-3 years of job-related experience.
• Ability to explain detailed information clearly to the team.
• Strong organizational skills and problem-solving ability.
• Authorized to work in the United States without visa sponsorship.

Responsibilities

• Conduct regular floor walks to greet employees and support needs.
• Oversee office supply procurement and inventory management.
• Coordinate on-site events, space setup, and post-event resets.
• Organize conference rooms and shared spaces to align with client standards.
• Adhere to safety protocols and act as EHS advocate.
• Manage soft-services requests and coordinate with vendors.
• Coordinate internal moves and seating changes with cross-functional teams.
• Serve as primary contact for Workplace Experience requests via ticketing systems.
• Create client materials following brand guidelines.
• Lead and coach Coordinators to meet service standards.

Skills

Customer service

Event coordination

Facilities coordination

Vendor management

MS Office

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Lead Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• Conduct regular floor walks to provide an approachable, welcoming presence and proactively support employee needs throughout the workplace.
• Oversee office supply inventory and procurement through MyBuy/Coupa, proactively monitoring stock levels, coordinating orders and deliveries, tracking purchasing activity, and ensuring compliance with client procurement processes and budget expectations.
• Coordinate and execute all on-site events across the campus including space setup, furniture configuration, signage placement, décor elements, supply management, and post-event resets, ensuring a seamless experience for attendees.
• Organize, prepare, and reset conference rooms and shared spaces such as terraces, maintaining a clean and functional environment that aligns with client standards.
• Adhere to property-specific safety, security, and emergency protocols, escalating to the appropriate parties as needed. Serve as designated EHS Hero to reinforce a culture of safety within the workplace.
• Manage soft-services facilities requests, including furniture moves, workstation adjustments, monitor/technology placement, and floor condition audits — escalating MEP-related needs to the appropriate technical teams.
• Coordinate internal moves and employee seating changes, partnering with vendors and cross-functional teams to ensure accurate logistics, communication, and program compliance.
• Act as a primary point of contact for Workplace Experience requests submitted via internal ticketing systems, ensuring prompt service delivery and clear follow-through to resolution.
• Create customized client materials that follow brand guidelines.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.
• Support the Supervisor in developing and coaching Coordinators, ensuring alignment to operational standards, customer service expectations, and workplace procedures.
• Lead the Workplace Experience Coordinator team in the execution of logistics and service delivery for client initiatives, events, and cross-functional workplace projects.
• Resolve complex operational challenges by analyzing issues, applying sound judgment, and recommending solutions that enable the team to meet service objectives efficiently and effectively.
• Provide reception coverage and support front-desk service delivery as needed to ensure continuity of operations and a consistent guest experience.
• Vendor Management.
• Own and coordinate workplace data collection, validation, and reporting processes, translating operational data into clear presentations and actionable insights for leadership while identifying trends and opportunities for service improvement.
• Coordinate facilities-related activities across the workplace, proactively identifying operational issues, prioritizing service needs, partnering with Facilities teams and vendors, and tracking corrective actions through completion while communicating impacts and updates to key stakeholders.
• Conduct routine facility condition assessments and audits to identify recurring issues, workplace deficiencies, and opportunities for preventive action, documenting findings and partnering with the appropriate teams to drive timely resolution.

What You’ll Need:

• High School Diploma or GED with 2-3 years of job-related experience.
• An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required.
• Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval.
• Ability to explain detailed and complicated information within the team in a clear and concise manner.
• Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with a robust inquisitive mindset.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.