Workplace Experience Sr Coordinator

CBRE Group, Inc.; Los Gatos (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

CBRE Group, Inc. in Los Gatos is seeking a Senior Coordinator for Workplace Experience to deliver world-class service to employees and visitors in a designated building.

You will greet guests, issue passes, escort visitors, and support daily operations. The role emphasizes strong communication, problem-solving, and organization, with responsibilities spanning meeting coordination, vendor liaison, and creating brand-aligned materials.

Qualifications

• High School Diploma or GED with 2-3 years of related experience.
• Intermediate problem-solving skills with the capacity to review and select solutions without supervisory approval.
• Advanced knowledge of Microsoft Office products (Word, Excel, Outlook).

Responsibilities

• First point of contact for visitors; greet, issue passes, and escort visitors.
• Answer the telephone professionally and handle inquiries.
• Arrange and confirm recreational, dining, and business activities.
• Coordinate janitorial/maintenance work orders; liaise with vendors.
• Escalate inquiries or complaints from employees, guests, and co-workers.
• Provide team support including office supplies, meeting coordination, and equipment care.
• Create customized client materials following brand guidelines.
• Follow security and emergency procedures to ensure safety.

Skills

Customer service

Communication

Problem-solving

Organizational skills

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

About the Role:

As a CBRE Workplace Experience Sr. Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
• Make a memorable first impression by answering the telephone in a professional manner.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
• Escalate inquiries or complaints from employees, guests, and co-workers.
• Provide support for the team as directed including office supply management, meeting coordination, and equipment care.
• Create customized client materials that follow brand guidelines.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval.
• Evaluate and select solutions from established options.
• Impact team through the quality of the services or information provided.
• Follow standardized procedures and practices and receives regular but moderate supervision and guidance.

What You’ll Need:

• High School Diploma or GED with 2-3 years of job-related experience.
• An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required.
• Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval.
• Ability to explain detailed and complicated information within the team in a clear and concise manner.
• Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with a robust inquisitive mindset.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people.

At CBRE, you have the opportunity to chart your own course and realize your potential.

We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.