Workplace Experience Coordinator

CBRE; New York (NY); On-site; USD 60,000 - 61,300; Full time

Job summary

CBRE is looking for a Workplace Experience Coordinator in New York, NY, to deliver an outstanding customer service experience within the facility. Responsibilities include managing visitor access, overseeing facility maintenance, and coordinating events.

The ideal candidate has a High School Diploma or GED and up to 2 years of experience in customer-facing roles. This position offers a salary between $60,000 and $61,300 annually, along with equal opportunity employment.

Qualifications

• Up to 2 years of job-related experience in hospitality, retail, or customer-facing industries.
• Strong organizational skills with an inquisitive mindset.
• Ability to follow basic work routines and standards.

Responsibilities

• Serve as the primary point of contact in the facility.
• Manage visitor and parking pass issuance and ensure security.
• Oversee janitorial and maintenance work orders.

Skills

Customer service orientation

Communication skills

Organizational skills

Microsoft Office proficiency

Education

High School Diploma or GED

Job description

About the Role

As a CBRE Workplace Experience Coordinator, you will be instrumental in delivering a world‑class customer service experience to all employees, guests, and visitors within a designated building. This role is a vital part of the Workplace Experience function, focusing on creating a welcoming, secure, and efficiently managed environment.

What You’ll Do

• Serve as the primary point of contact for all individuals entering the facility, providing a friendly and welcoming demeanor.
• Manage visitor and parking pass issuance, meticulously adhering to established security protocols and emergency procedures to ensure the safety and security of all individuals within the building.
• Answer and direct incoming telephone calls with a professional and articulate demeanor, ensuring a positive first impression.
• Create and deliver presentations to various internal and external groups, as needed.
• Arrange and confirm recreational, dining, and business activities and reservations on behalf of requestors.
• Oversee the management of janitorial and maintenance work orders, ensuring timely resolution and high standards of facility upkeep.
• Administer comprehensive workplace services, including mail distribution, office supply management, and supporting new employee onboarding processes.
• Address and resolve inquiries or complaints from employees, guests, and co‑workers promptly and professionally, maintaining a strong customer service orientation.
• Plan, organize, and execute on‑site events, which includes securing event spaces, coordinating room setup and tear‑down, and managing supply delivery.
• Follow property‑specific security and emergency procedures, notifying appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace, ensuring effective coordination and service delivery.
• Handle client communications, reception, and concierge services, coordinate meetings, and provide hospitality services.
• Provide badge access and assist with room/meeting room setups and cleanups.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You’ll Need

• High School Diploma or GED with up to 2 years of job‑related experience within hospitality, retail, or customer‑facing industries.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Salary

The minimum salary for the Workplace Experience Coordinator position is $60,000 annually. The maximum salary is $61,300 annually.

Equal Employment Opportunity

CBRE is an equal opportunity employer that values diversity. We have a long‑standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).