Workplace Experience Coordinator

Talentify; Chicago (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

Metasys Technologies is seeking a Workplace Experience Coordinator for our Chicago, IL onsite location. You will deliver world-class service to employees and guests, manage visitor passes, answer calls, and coordinate events and workplace services.

The role focuses on greeting visitors, handling inquiries, coordinating supplies, onboarding support, and ensuring a smooth, secure workplace experience.

Qualifications

• High School Diploma or GED required.
• 1–2 years of related work experience preferred.
• Strong communication and organizational skills required.
• Ability to follow basic procedures and routines.

Responsibilities

• Serve as the first point of contact for employees and visitors.
• Greet and assist employees and guests in a friendly manner.
• Issue visitor and parking passes and follow security protocols.
• Answer phones professionally and support on-site events and activities.
• Coordinate with vendors and facilities for workplace services and maintenance.

Skills

Communication

Organizational skills

Follow routines

Curious mindset

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office (Word/Excel/Outlook)

Job description

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.
Job Title: Workplace Experience Coordinator
Job Location: Chicago, IL (Onsite)
Job Duration: 3 Months (Possible extension)
Shift: 1st shift, Monday to Friday, 7:00 AM - 4:00 PM or 8:00 AM - 5:00 PM
Job Description:
Summary

• Deliver a world-class customer service experience to employees and guests of a designated building.
• Part of the Workplace Experience function.
• Responsible for providing world-class customer service to clients and visitors of a designated building.

Work Environment

• Office environment
• Working with the receptionist
• Supporting client office

Key Responsibilities

• Serve as the first point of contact for all individuals entering the facility.
• Greet employees and visitors with a friendly and welcoming demeanor.
• Issue visitor and parking passes and follow security protocols.
• Answer telephones in a professional manner.
• Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of requestors.
• Manage janitorial or maintenance work orders as needed.
• Coordinate and execute workplace services, including:
  • Mail services
  • Office supply services
  • Onboarding support
• Acknowledge inquiries or complaints from employees, guests, and co-workers.
• Provide solutions in a professional, customer service-driven manner.
• Organize and manage on-site events, including:
  • Securing event space
  • Room setup and teardown
  • Delivery of supplies
• Follow property-specific security and emergency procedures.
• Notify appropriate parties to ensure the safety of individuals in the building.
• Coordinate with vendors providing workplace services or goods.
• Explain detailed and/or complicated information within the team.
• Follow specific directions provided by the manager.
• Use existing procedures to solve straightforward problems.
• Perform duties with limited opportunity to exercise discretion.

Qualifications

• High School Diploma or GED.
• Up to 2 years of job-related experience.
• Ability to follow basic work routines and standards.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products, including:
  • Word
  • Excel
  • Outlook
• Strong organizational skills.
• Inquisitive mindset.

Interview Process

• 1 Virtual Interview and/or
• 1 Onsite Interview

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.