Workplace Experience Coordinator

CBRE Group, Inc.; Portland (OR); On-site; USD 40,000 - 55,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Coordinator in Portland to deliver a world-class service experience to employees and guests. You will greet entrants, issue passes, and manage events, mail, onboarding, and vendor coordination.

The role emphasizes a customer-service driven approach, adherence to security procedures, and effective communication with the site team and managers.

Responsibilities

• Greeting visitors and building occupants with a friendly, welcoming demeanor.
• Issue visitor and parking passes per building security protocols.
• Manage janitorial or maintenance work orders as needed.
• Follow property-specific security and emergency procedures; notify relevant parties for safety.
• Organize on-site events: secure space, set up/tear down, arrange catering supplies.
• Coordinate workplace services: mail, office supplies, onboarding.
• Coordinate with vendors supplying services or goods to the workplace.
• Manage inbound/outbound mail and carrier packages in a timely manner.
• Coordinate and manage building access and office visits as required.
• Coordinate and manage POSM delivery, shipment, and inventory with third-party agencies.
• Coordinate IT-related issues; elevate to internal IT team when needed.
• Arrange and confirm meetings, dining, and business activities for requestor.
• Acknowledge inquiries or complaints and provide professional solutions.

Skills

Customer service

Vendor coordination

Event coordination

Facilities support

Security procedures

Job description

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the Role:

As a CBRE Workplace Experience Coordinator, you will be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

What You’ll Do:

• As the first point of contact, you are responsible for greeting everyone entering the facility with a friendly and welcoming demeanor.
• Issue visitor and parking passes in alignment with the building’s security protocols.
• Manage janitorial or maintenance work orders as needed.
• Follow property-specific security and emergency procedures and notify appropriate parties to ensure the safety of all individuals in the building.
• Organize and manage on-site events including securing event space, set up and tear down of the room, and delivery of supplies including catering.
• Coordinate and execute workplace services, including mail, office supply services, and onboarding.
• Coordinate with vendors who supply services or goods to the workplace.
• Manage incoming and outgoing mail/carrier packages, etc. in a timely manner.
• Coordinate office visits and manage building access as required.
• Coordinate and manage point of sale merchandise (POSM) including delivery, shipment, and inventory with third party agencies.
• Coordinate and manage IT related issues; elevate issues to internal IT team when necessary.
• Arrange and confirm meeting, dining, and business activities on behalf of the requestor.
• Acknowledge inquiries or complaints from employees, guests, and co-workers and provide solutions in a professional customer service-driven manner.
• Communicate complicated and detailed information to the team effectively and follow specific directions as given by manager or site lead.

This is not a comprehensive list of job requirements, additional tasks may be included.