Guest Experience Concierge - Front Desk

Jones Lang LaSalle Incorporated; Wichita, Northern (KS, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) matching

Medical, Dental & Vision Care

Paid parental leave

Paid Time Off

Daily Pay

Job summary

Jones Lang LaSalle Incorporated in Wichita, KS, is seeking a Workplace Experience Receptionist to deliver elevated client and guest experiences as the welcoming face of our local facility.

You will combine service passion with hospitality, coordinate meetings and events, and collaborate with facilities to ensure a safe, clean, and organized environment that reflects our brand standards. On-site schedule typically 7am–5:30pm, Monday through Friday.

Qualifications

• Minimum 1-2 years previous customer service or hospitality-related experience.
• Strong customer service orientation with ability to engage guests professionally.
• Excellent communication skills in verbal and written formats.
• Fluently English for client/guest interactions.
• Able to multitask and prioritize in a fast-paced environment.
• Working knowledge of information technology tools.
• Familiarity with Microsoft Office (Teams, Excel, PowerPoint, Word, Outlook).

Responsibilities

• Warmly welcome guests and callers while anticipating their needs and assisting with arrivals, departures, office orientations, and requests.
• Engage visitors, employees, and callers in a manner that makes them feel welcomed and assisted in helpful and timely fashion.
• Connect with clients, customers, and support teams while collaborating to proactively anticipate needs and identify issues.
• Deliver creative solutions while being familiar with all facility services and working with facilities management to cultivate hospitality approach.
• Work across teams to proactively communicate and prepare for meetings and events, intentionally anticipating and addressing concerns.
• Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills throughout all interactions.
• Act as central point of contact, providing information and wayfinding for campus, services, and activities.
• Actively monitor and maintain front desk, lobby, and surroundings to ensure safe, clean, organized environment reflecting brand standards.
• Create work orders for custodial, maintenance, safety, and security concerns through appropriate channels and systems.
• Provide support and assistance with meeting room bookings, reports, and updates as needed.
• Identify potential risks and escalating appropriately to prevent privacy breaches, security incidents, or operational disruptions.

Skills

Customer service

Hospitality

English fluency

Microsoft Office

Multitasking

Tools

Microsoft Office Suite

Job description

Jones Lang LaSalle Incorporated in Wichita, KS, is seeking a Workplace Experience Receptionist to deliver elevated client and guest experiences as the welcoming face of our local facility.

You will combine service passion with hospitality, coordinate meetings and events, and collaborate with facilities to ensure a safe, clean, and organized environment that reflects our brand standards. On-site schedule typically 7am–5:30pm, Monday through Friday.