Guest Experience & Office Concierge Lead

SPS North America; San Francisco (CA); On-site; USD 48,000 - 52,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses

PTO

Benefits package

Job summary

SPS North America is seeking an Office & Front Desk Coordinator to create a welcoming, seamless experience for clients, visitors, and employees in our San Francisco office.

You will handle hospitality, administrative coordination, and personalized service, greeting guests, coordinating shipments, events, and office operations, while maintaining a professional, discreet demeanor. This role supports a dynamic, fast-paced workplace.

Qualifications

• High School Diploma required; hospitality degree preferred.
• Experience in client-facing or hospitality roles in a corporate setting.
• Strong communication, organization, and problem-solving skills.
• Tech-savvy and proactive in a fast-paced environment.
• Professional and discreet with a polished demeanor.

Responsibilities

• Greet and welcome clients and guests with warmth and professionalism.
• Provide information and arrange services, including transportation and local amenities.
• Support document scanning, printing, and office supply delivery.
• Coordinate catering and assist in planning office events.
• Conduct regular floor walks and maintain common areas and lounges.
• Gather client feedback and identify areas for improvement.
• Be familiar with emergency procedures and guide guests safely.

Skills

Customer service

Communication

Organization

Problem solving

Hospitality mindset

Education

High School Diploma

Hospitality degree preferred

Job description

SPS North America is seeking an Office & Front Desk Coordinator to create a welcoming, seamless experience for clients, visitors, and employees in our San Francisco office.

You will handle hospitality, administrative coordination, and personalized service, greeting guests, coordinating shipments, events, and office operations, while maintaining a professional, discreet demeanor. This role supports a dynamic, fast-paced workplace.