Workplace Experience Concierge

Buchanan Legal Professional Services; San Francisco (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Buchanan Legal Professional Services is seeking a Workplace Experience Agent for its San Francisco or Silicon Valley office. This highly visible role focuses on creating exceptional experiences for attorneys, clients, and colleagues while supporting daily operations in a world-class environment.

The ideal candidate has 3+ years of relevant experience and excellent customer service skills. This on-site position requires strong attention to detail and the ability to manage multiple priorities effectively.

Qualifications

• 3+ years of experience in workplace experience, hospitality, client services, office operations, or a related field.
• Exceptional communication, organizational, and customer service skills.
• Strong attention to detail with ability to manage multiple priorities.

Responsibilities

• Serve as the primary point of contact for attorneys, staff, clients, and visitors.
• Coordinate and support day-to-day office operations and client requests.
• Partner cross-functionally with technology and facilities teams.

Skills

Exceptional communication skills

Organizational skills

Customer service skills

Attention to detail

Technology proficiency

Job description

A globally recognized Am Law firm is seeking a Workplace Experience Agent to join its San Francisco or Silicon Valley office. This highly visible role is ideal for a polished service professional who enjoys creating exceptional experiences for attorneys, clients, and colleagues while supporting the day-to-day operations of a world-class environment. This role will be on-site 5-days a week and can be located in SF or Silicon Valley.

Key Responsibilities

• Serve as the primary point of contact for attorneys, staff, clients, and visitors, ensuring a seamless workplace experience.
• Coordinate and support day-to-day office operations, workspace readiness, conference room setups, and client requests.
• Partner cross-functionally with technology, facilities, and business services teams to deliver best-in‑class support.
• Act as an on-site project coordinator for workplace initiatives, events, and special projects.
• Utilize technology platforms and service management tools to manage requests and ensure timely resolution.

Qualifications

• 3+ years of experience in workplace experience, hospitality, client services, office operations, or a related field.
• Exceptional communication, organizational, and customer service skills.
• Strong attention to detail with the ability to manage multiple priorities in a professional environment.
• Comfortable working with technology and learning new systems and tools.