Workplace Experience Ambassador

Beacon Hill Staffing Group, LLC

Dallas (TX)

On-site

USD 42,000 - 66,000

Full time

8 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision

Leave programs

Job summary

Beacon Hill Staffing Group, LLC seeks a Workplace Experience Ambassador in Dallas to create an exceptional tenant and guest experience in a premier corporate setting. You will blend hospitality, service, events, and operations to deliver a welcoming atmosphere and engage tenants.

The role requires an outgoing, service-oriented professional who can build relationships, anticipate needs, and provide concierge-level support. Onsite work, contract-to-hire path, and local knowledge are valued.

Qualifications

3+ years of experience in hospitality, concierge services, luxury retail, guest relations, workplace experience, customer service, or related field.
Experience in hotels, private clubs, premium residential communities, luxury retail, or corporate hospitality environments preferred.

Responsibilities

Serve as primary contact for tenants, visitors, and guests.
Provide warm, professional welcome and concierge-style support.
Coordinate visitor arrivals, directions, registration and guest communications.
Plan and execute tenant engagement activities, events, and wellness programs.
Coordinate vendors, catering, logistics, and communications for events.

Skills

Hospitality

Guest relations

Event coordination

Customer service

Education

Bachelor's degree preferred

Tools

Canva

Microsoft Office

Job description

Position Overview

Our client is seeking a Workplace Experience Ambassador to create an exceptional experience for tenants, guests, and visitors in a premier corporate office environment. This role blends luxury hospitality, customer service, event coordination, and workplace operations to deliver a welcoming and engaging atmosphere that enhances the overall workplace experience.

The ideal candidate is outgoing, polished, and service-oriented with the ability to build relationships, anticipate needs, and provide concierge-level support. This individual will serve as a key point of contact for tenants and visitors while helping coordinate events, amenities, and engagement programs.

Key Responsibilities

Guest & Tenant Experience

Serve as the primary point of contact for tenants, visitors, and guests.
Provide a warm, professional, and personalized welcome experience.
Assist guests with directions, building access, and visitor registration.
Coordinate visitor arrivals and communicate with tenant hosts as needed.
Provide concierge-style support, including recommendations for local dining, services, transportation, and entertainment.
Manage inquiries and service requests with professionalism and urgency.
Maintain a polished and welcoming lobby and reception environment.

Tenant Engagement & Events

Plan and execute tenant engagement activities, appreciation events, wellness programs, and seasonal events.
Coordinate vendors, catering, event logistics, room setups, and communications.
Assist with event budgeting and expense tracking.
Create marketing materials and event communications using Canva or similar design platforms.
Develop creative ideas to enhance tenant satisfaction and workplace culture.

Workplace Operations

Monitor conference rooms, amenity spaces, and common areas to ensure a high-quality experience.
Partner with property management, security, engineering, and vendor teams to address tenant requests and operational needs.
Support workplace communications and building announcements.
Maintain accurate records, reports, and administrative documentation.

Relationship Management

Build strong relationships with tenants, office managers, executive assistants, and workplace leaders.
Deliver exceptional customer service while handling concerns with professionalism and discretion.
Serve as a trusted resource and advocate for tenant experience initiatives.
Represent the organization's hospitality and service standards in all interactions.

Qualifications

3+ years of experience in hospitality, concierge services, luxury retail, guest relations, workplace experience, customer service, or a related field.
Experience in hotels, private clubs, premium residential communities, luxury retail, or corporate hospitality environments highly preferred.
Event planning and coordination experience preferred.
Strong communication and relationship-building skills.
Ability to multitask and manage competing priorities in a fast-paced environment.
Proficiency with Microsoft Office Suite and workplace technology platforms.
Experience with Canva is highly preferred.
Knowledge of the Dallas area, local attractions, dining, and entertainment is a plus.
Bachelor's degree preferred but not required.
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas, and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information