Workplace Exp Specialist

CBRE Group, Inc.; Kansas City (MO); On-site; USD 36,000 - 60,000; Full time

Job summary

CBRE Group, Inc. in Kansas City, MO is seeking a Workplace Experience Associate to deliver world-class customer service to employees and visitors. You will be the first point of contact, greet guests, issue passes, coordinate activities, and support daily operations of the designated building.

You will respond to inquiries with professionalism, assist with vendor coordination, and help maintain a safe and welcoming environment while contributing to team efficiency and client satisfaction.

Responsibilities

• First point of contact for visitors and guests; issue passes and escort them as needed.
• Answer phone professionally and coordinate group presentations.
• Coordinate and arrange activities and meeting logistics as requested.
• Oversee workspace support including supplies, meeting coordination, and equipment care.
• Ensure security procedures are followed and assist with safety communications.
• Assist with new hire orientation and training support.

Job description

About the Role:

As a CBRE Workplace Experience Associate, you will be responsible for delivering world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Approve janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
• Resolve inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Oversee support for the team as directed including office supply management, meeting coordination, and equipment care.
• Review customized client materials to ensure they follow brand guidelines.
• Follow property-specific security and emergency procedures. Notify management to ensure the safety of all individuals in the building.
• Deliver new hire orientation, training, and coaching. Create presentations and speak to various-sized groups.
• Follow specific directions as given by the manager and work under minimal supervision.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• Evaluate and communicate unusual and/or complex content in a concise and logical way.