Workforce Programs Coordinator — Impact & Partnerships

Bergen Community College; Paramus, Northern (NJ, KY); Hybrid; USD 43,000 - 46,000; Full time

Benefits offered by this job

Health plan

Tuition reimbursement

Vacation and sick leave benefits

Job summary

Bergen Community College is seeking a Workforce Program Assistant in Paramus, NJ to provide administrative and operational support for Bergen for Business. You will assist with participant registrations, maintain records, and help deliver workforce programs and workshops.

You will manage CRM data, coordinate campaigns, and prepare routine reports to support grant administration and program operations. The role requires strong organization, communication, and teamwork in a fast-paced college

Qualifications

• Associate’s degree in Business Administration, Marketing, Communications, Office Administration, or a related field required.
• Bachelor's degree in a related field preferred.
• Two (2) years of administrative, program coordination, customer service, employer relations, or workforce development experience.
• An equivalent combination of education and experience may be considered.

Responsibilities

• Assist the Business Development Manager with participant registration and enrollment for customized corporate training, workforce development programs, employer workshops, and related initiatives. Process registrations, maintain participant records, and provide excellent customer service to employers, employees, and participants.
• Maintain employer and participant information within the customer relationship management (CRM) system. Update records, track program participation, and assist with maintaining accurate employer and customer data.
• Collaborate with the preparation and distribution of email campaigns, promotional materials, employer communications, social media content, and outreach materials using platforms such as Constant Contact, Canva, and Adobe Creative Suite.
• Enter, maintain, and verify program data using Excel, CRM systems, registration systems, and reporting tools. Prepare routine reports that support grant reporting, program administration, and departmental operations.
• Assist with compliance documentation and reporting requirements for grant-funded programs.
• Assist in documenting administrative procedures and maintaining standardized processes that support efficient operations, accurate recordkeeping, and consistent program delivery.
• Assist with scheduling training programs, workshops, meetings, and special events.
• Coordinate facilities, materials, instructor communications, and participant notifications to support successful program delivery.
• Respond to routine inquiries from employers, participants, instructors, consultants, and community organizations. Direct complex questions to the appropriate staff member and assist with routine communications related to workforce development
• programs.
• Maintain accurate information within registration, CRM, workforce development, and reporting systems to support program administration, data accuracy, and reporting requirements.
• Provide general administrative support by preparing correspondence, reports, presentations, contracts, and program materials. Maintain departmental files and assist with the daily operations of Bergen for Business.

Skills

Organizational skills

Communication skills

Data management

Email marketing

Multi-project coordination

Customer service

Education

Associate’s degree in Business Administration

Associate’s degree in Marketing

Associate’s degree in Communications

Associate’s degree in Office Administration

Bachelor’s degree

Tools

Constant Contact

Canva

Adobe Creative Suite

CRM systems

Microsoft Office

Excel

Job description

Bergen Community College is seeking a Workforce Program Assistant in Paramus, NJ to provide administrative and operational support for Bergen for Business. You will assist with participant registrations, maintain records, and help deliver workforce programs and workshops.

You will manage CRM data, coordinate campaigns, and prepare routine reports to support grant administration and program operations. The role requires strong organization, communication, and teamwork in a fast-paced college