Workforce Planner

Delaware North; Buffalo (NY); On-site; USD 56,118 - 68,589; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Annual performance bonus

Paid vacation and holidays

Paid parental bonding leave

Tuition reimbursement

Friends and family discounts

Job summary

Delaware North is seeking a Workforce Planner to oversee weekly scheduling in UKG Dimensions and Virtual Roster, manage daily edits and attendance, and partner with operations to optimize workforce efficiency.

You will monitor hours against forecasts, help control labor costs, and participate in training for system users while supporting scheduling decisions based on business patterns and labor rules.

Qualifications

• Degree in accounting, human resources, or business preferred.
• 1-2 years of scheduling experience preferred.
• Experience using UKG Dimensions and Virtual Roster preferred.
• Knowledge of Excel, WorkDay, and other scheduling/timekeeping systems.

Responsibilities

• Create and configure weekly schedules in UKG Dimensions and Virtual Roster.
• Monitor scheduled hours versus forecast and manage labor costs.
• Collaborate with operations to maximize system utilization and follow scheduling best practices.
• Review weekly volume forecasts and set performance targets.
• Coordinate and provide training for system users and trainings.

Skills

Scheduling

UKG Dimensions

Virtual Roster

Excel

Labor cost management

Training

Education

Bachelor's degree in accounting/human resources/business

Tools

UKG Dimensions

Virtual Roster

Excel

Job description

The opportunity

Delaware North is hiring a Workforce Planner to join our team. As a Workforce Planner, you will be responsible for overseeing the weekly scheduling functions within UKG Dimensions and Virtual Roster, and maintaining daily scheduling edits and team member attendance records. If you are detail-oriented, have strong organizational skills, and are passionate about optimizing workforce efficiency.

Pay

Minimum – Anticipated Maximum Base Salary: $62,354 – $62,354 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance


• 401(k) with up to 4% company match


• Annual performance bonus based on level, as well as individual, company, and location performance


• Paid vacation days and holidays


• Paid parental bonding leave


• Tuition and/or professional certification reimbursement


• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Create and configure weekly schedules in UKG Dimensions and Virtual Roster, ensuring standards-based and efficient staffing


• Monitor scheduled hours versus forecast and manage labor costs by tracking vacation, sick time, and potential overtime


• Partner with operations to maximize the utilization of UKG Dimensions and VR, adhering to best practices for scheduling, timecard approvals, and system updates


• Review and update weekly volume forecasts for key KPIs, aligning with productivity standards, and set performance targets


• Coordinate and provide training for system users, facilitate annual trainings, and maintain strong partnerships with operations to advise on scheduling decisions based on business patterns and labor rule

More about you

• Degree in accounting, human resources, or business preferred


• Minimum of 1-2 years of experience in scheduling, scheduling operations,


• Experience using UKG Dimensions and Virtual Roster preferred


• Knowledge in Excel, WorkDay, and any other comparable timekeeping and scheduling systems


• Understanding of P&Ls and budgets
  
• Excellent organizational skills and relationship management skills.

Shift details

Days