Workforce Planner

Delaware North; Buffalo (NY); On-site; USD 56,118 - 68,589; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with up to 4% company match

Annual performance bonus based on role

Paid vacation days and holidays

Paid parental bonding leave

Tuition and/or professional cert Reimb

Generous friends-and-family discounts

Job summary

Delaware North is seeking a Workforce Planner to oversee weekly scheduling using UKG Dimensions and Virtual Roster, while maintaining attendance records and edits to optimize staffing.

You will monitor hours versus forecast, manage labor costs, and partner with operations to maximize system utilization, with duties including training and updating schedules per business patterns and labor rules.

Qualifications

• Degree in accounting, human resources, or business preferred.
• 1–2 years of scheduling or scheduling operations experience.
• Experience using UKG Dimensions and Virtual Roster preferred.
• Proficiency in Excel, WorkDay, and similar timekeeping/scheduling systems.
• Understanding of P&Ls and budgets.
• Excellent organizational and relationship-management skills.

Responsibilities

• Create and configure weekly schedules in UKG Dimensions and Virtual Roster.
• Monitor scheduled hours vs forecast and manage labor costs by tracking vacation, sick time, and potential overtime.
• Partner with operations to maximize system utilization and adhere to best practices for scheduling, timecard approvals, and system updates.
• Review weekly volume forecasts for key KPIs, aligning with productivity standards, and set performance targets.
• Coordinate and provide training for system users, facilitate annual trainings, and maintain partnerships to advise scheduling decisions.

Skills

Scheduling operations

Organizational skills

Relationship management

Communication

Education

Accounting, HR, or business degree

Tools

UKG Dimensions

Virtual Roster

Excel

WorkDay

Job description

The opportunity

Delaware North is hiring a Workforce Planner to join our team. As a Workforce Planner, you will be responsible for overseeing the weekly scheduling functions within UKG Dimensions and Virtual Roster, and maintaining daily scheduling edits and team member attendance records. If you are detail-oriented, have strong organizational skills, and are passionate about optimizing workforce efficiency,

Pay

Minimum - Anticipated Maximum Base Salary: $62,354 - $62,354 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Create and configure weekly schedules in UKG Dimensions and Virtual Roster, ensuring standards-based and efficient staffing
• Monitor scheduled hours versus forecast and manage labor costs by tracking vacation, sick time, and potential overtime
• Partner with operations to maximize the utilization of UKG Dimensions and VR, adhering to best practices for scheduling, timecard approvals, and system updates
• Review and update weekly volume forecasts for key KPIs, aligning with productivity standards, and set performance targets
• Coordinate and provide training for system users, facilitate annual trainings, and maintain strong partnerships with operations to advise on scheduling decisions based on business patterns and labor rule

More about you

• Degree in accounting, human resources, or business preferred
• Minimum of 1-2 years of experience in scheduling, scheduling operations,
• Experience using UKG Dimensions and Virtual Roster preferred
• Knowledge in Excel, WorkDay, and any other comparable timekeeping and scheduling systems
• Understanding of P&Ls and budgets
• Excellent organizational skills and relationship management skills.

Shift details

Days

Who we are

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team - you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality - come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.