Strategic Workforce & Scheduling Analyst

Delaware North; Buffalo (NY); On-site; USD 56,118 - 68,589; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with up to 4% company match

Annual performance bonus based on role

Paid vacation days and holidays

Paid parental bonding leave

Tuition and/or professional cert Reimb

Generous friends-and-family discounts

Job summary

Delaware North is seeking a Workforce Planner to oversee weekly scheduling using UKG Dimensions and Virtual Roster, while maintaining attendance records and edits to optimize staffing.

You will monitor hours versus forecast, manage labor costs, and partner with operations to maximize system utilization, with duties including training and updating schedules per business patterns and labor rules.

Qualifications

• Degree in accounting, human resources, or business preferred.
• 1–2 years of scheduling or scheduling operations experience.
• Experience using UKG Dimensions and Virtual Roster preferred.
• Proficiency in Excel, WorkDay, and similar timekeeping/scheduling systems.
• Understanding of P&Ls and budgets.
• Excellent organizational and relationship-management skills.

Responsibilities

• Create and configure weekly schedules in UKG Dimensions and Virtual Roster.
• Monitor scheduled hours vs forecast and manage labor costs by tracking vacation, sick time, and potential overtime.
• Partner with operations to maximize system utilization and adhere to best practices for scheduling, timecard approvals, and system updates.
• Review weekly volume forecasts for key KPIs, aligning with productivity standards, and set performance targets.
• Coordinate and provide training for system users, facilitate annual trainings, and maintain partnerships to advise scheduling decisions.

Skills

Scheduling operations

Organizational skills

Relationship management

Communication

Education

Accounting, HR, or business degree

Tools

UKG Dimensions

Virtual Roster

Excel

WorkDay

Job description

Delaware North is seeking a Workforce Planner to oversee weekly scheduling using UKG Dimensions and Virtual Roster, while maintaining attendance records and edits to optimize staffing.

You will monitor hours versus forecast, manage labor costs, and partner with operations to maximize system utilization, with duties including training and updating schedules per business patterns and labor rules.