Director, Labor Process Improvement

Delaware North

Buffalo (NY)

On-site

USD 140,500 - 176,900

Full time

14 days+

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Benefits offered by this job

Medical, dental, and vision insurance

401(k) with up to 4% company match

Annual performance bonus based on performance

Paid vacation days and holidays

Paid parental bonding leave

Tuition reimbursement

Friends-and-family discounts at hotels and resorts

Job summary

Delaware North is seeking a full-time Director of Labor Process Improvement in Buffalo, NY. The successful candidate will lead efforts to optimize labor productivity and staffing levels across various subsidiaries. The role offers a competitive salary in addition to an annual bonus and comprehensive benefits, while fostering a culture of service excellence.

Qualifications

Bachelor’s degree required, master’s preferred; certifications in process improvement a plus.
Minimum of 8 years in operations in a corporate environment.
Experience with Food & Beverage operations required.

Responsibilities

Design and execute labor optimization strategies.
Analyze labor metrics and financial data for cost reduction.
Ensure compliance with union agreements.

Skills

Labor optimization

Data analysis

Financial modeling

Leadership

Education

Bachelor's degree

Master's degree (preferred)

Process improvement certification

Tools

Workforce Management systems

Excel

Job description

1 week ago Be among the first 25 applicants

The opportunity

Delaware North is hiring a full-time Director of Labor Process Improvement to join our team in Buffalo, New York. As the Director of Labor Process Improvement, you will be responsible for leading efforts to optimize front-line labor, staffing levels, schedules, labor productivity, and labor expenses across all Delaware North subsidiaries. If you are a leader dedicated to service excellence and seek a culture of bringing company values to life, apply today.

Pay

Minimum – Anticipated Maximum Base Salary: $140,500 - $176,900 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What We Offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

Medical, dental, and vision insurance
401(k) with up to 4% company match
Annual performance bonus based on level, as well as individual, company, and location performance
Paid vacation days and holidays
Paid parental bonding leave
Tuition and/or professional certification reimbursement
Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

Design and execute labor optimization strategies, maintaining a prioritized roadmap and deploying as a change agent to assess and improve unit-level labor schedules
Analyze labor metrics and financial data to identify opportunities for cost reduction, forecast labor expenses, and evaluate P&L impacts of improved productivity
Develop and implement best practices in scheduling, staffing, and labor management, maintaining a centralized repository for enterprise-wide use
Ensure compliance with union agreements and contractual obligations, partnering with Labor Relations and Legal to resolve ambiguities and navigate restrictions
Track initiative progress and performance, reporting results to inform ongoing improvements
Build strong partnerships with subsidiary, location, and unit-level leaders to support realistic implementation of labor strategies and drive continuous improvement

More About You

Bachelor’s degree required, master’s degree preferred; process improvement or project management certification a plus
Minimum of 8 years of experience in an operations role in a large corporate environment
Record of developing strong business relationships and partnerships throughout the organization from owners of the company to front-line workers
Experience with Food & Beverage operations required, particularly across multiple formats
Experience building sophisticated financial models, sometimes when data is limited and forecasts are uncertain
Advanced Excel user with a high degree of comfort with large datasets
Experience using Workforce Management systems; experience with kiosk technology and implementation a plus

Who We Are

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

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