Workforce Manager: Forecasting, Scheduling & Real-Time Insight

MAXIMUS; New Orleans (LA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation and annualBon

Comprehensive health insurance

401K retirement plan with companymatch

Unlimited time off

Wellness program

Tuition reimbursement

Employee perks and discounts

Professional development opportunities

Job summary

Maximus is seeking a Workforce Manager to lead workforce management for the Kentucky Health Benefits Exchange Team. You will forecast and schedule staffing, monitor real-time performance, and provide data-driven insights to optimize operations.

The ideal candidate has 5+ years in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to improve staffing strategies and processes. This role is contingent upon contract award.

Qualifications

• Bachelor's degree in relevant field and 5+ years of experience, or equivalent combination of education and experience.
• 3+ years of experience supervising staff.
• 5+ years in a contact center environment, preferably in a supervisory/managerial role.

Responsibilities

• Oversee daily operations for the program, including staffing, performance monitoring, QA oversight, training, subcontractor management, auditing and compliance.
• Ensure contract and regulatory compliance per state, federal requirements and corporate policies.
• Lead direct reports and manage cost-effective operations of all project tasks.
• Supervise subcontractors that provide services to the program.
• Oversee audits of operations and develop implementation improvements.
• Collaborate with other Managers to coordinate activities effectively.
• Develop and implement operational policies with key stakeholders.

Skills

Scheduling

Forecasting

Real-time monitoring

Leadership

Analytics

Education

Bachelor's degree in Business Administration or related field

Tools

Workforce management tools

CRM systems

Job description

Maximus is seeking a Workforce Manager to lead workforce management for the Kentucky Health Benefits Exchange Team. You will forecast and schedule staffing, monitor real-time performance, and provide data-driven insights to optimize operations.

The ideal candidate has 5+ years in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to improve staffing strategies and processes. This role is contingent upon contract award.