Workforce Manager: Forecasting, Scheduling & Insights

MAXIMUS; Burlington (VT); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Annual bonuses

Comprehensive insurance

401K with company matching

Unlimited time off

Wellness resources

Tuition reimbursement

Employee discounts

Professional development

Job summary

Maximus is hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team. The role leads workforce management, forecasting, scheduling, and real-time performance monitoring to drive efficient service delivery.

The successful candidate will bring strong analytics, experience in workforce planning, and a proven ability to collaborate with cross-functional teams to improve staffing strategies and operations. This position is contingent upon contract award.

Qualifications

• Bachelor's degree in business administration or related field.
• 5+ years of relevant professional experience.
• 3+ years supervising staff and managing teams.
• 5+ years experience in a contact center environment, preferably in a supervisory or managerial role.

Responsibilities

• Oversee daily program operations, including staffing and performance monitoring.
• Ensure contract compliance and quality assurance oversight.
• Manage subcontractors, audits, and training programs.
• Collaborate with other managers to coordinate activities.
• Develop and implement operational policies with key stakeholders.
• Establish relationships with clients and external entities.
• Monitor KPIs and develop solutions to complex issues.
• Set staff performance goals and track achievement.

Skills

Scheduling

Forecasting

Real-time monitoring

Team leadership

Analytics

Cross-functional collaboration

Education

Bachelor's degree in Business Administration

Tools

CRM systems

Workforce management software

Data analytics tools

Job description

Maximus is hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team. The role leads workforce management, forecasting, scheduling, and real-time performance monitoring to drive efficient service delivery.

The successful candidate will bring strong analytics, experience in workforce planning, and a proven ability to collaborate with cross-functional teams to improve staffing strategies and operations. This position is contingent upon contract award.