Remote Workforce Manager — Forecasting & Scheduling

MAXIMUS; San Antonio (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive Bonus

Comprehensive Insurance Coverage

401K Retirement Savings

Unlimited Time Off

Wellness Program

Tuition Reimbursement

Employee Discounts

Job summary

MAXIMUS is seeking a Workforce Manager to lead workforce planning and real-time monitoring in support of the Kentucky Health Benefits Exchange Team. The role emphasizes forecasting, scheduling, and data-driven decision making to optimize staffing and service levels.

The successful candidate will bring 5+ years in workforce management, strong analytical capabilities, and collaboration across cross-functional teams.

Qualifications

• Bachelor's degree in a relevant field with 5+ years of experience.
• 3+ years supervising or managing staff.
• 5+ years in a contact center environment, preferably in a supervisory role.

Responsibilities

• Oversee daily program operations including staffing and performance monitoring.
• Ensure contract compliance and coordinate with internal/external stakeholders.
• Manage direct reports and subcontractors to optimize tasks and costs.
• Develop and implement policies to improve service levels and efficiency.
• Monitor KPIs and drive continuous improvement initiatives.

Skills

Workforce planning

Forecasting

Scheduling

Analytical skills

Cross-functional collaboration

Real-time monitoring

Data-driven decision making

Education

Bachelor's degree in relevant field

Tools

CRM systems

Workforce management tools

Job description

MAXIMUS is seeking a Workforce Manager to lead workforce planning and real-time monitoring in support of the Kentucky Health Benefits Exchange Team. The role emphasizes forecasting, scheduling, and data-driven decision making to optimize staffing and service levels.

The successful candidate will bring 5+ years in workforce management, strong analytical capabilities, and collaboration across cross-functional teams.