Remote Workforce Manager: Forecasting & Performance

MAXIMUS; Newark (NJ); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health insurance

401K with company match

Unlimited time off

Wellness program

Tuition reimbursement

Employee discounts

Professional development

Recognition program

Education assistance

Job summary

Maximus is seeking a Workforce Manager to lead workforce planning for the Kentucky Health Benefits Exchange Team. The role focuses on forecasting, scheduling, and real-time monitoring to optimize service delivery.

The ideal candidate will have strong analytics, collaboration across functions, and a track record of improving staffing strategies and operational processes. This position is contingent on contract award.

Qualifications

• Bachelor's degree in Business Administration or related field required.
• 5+ years of relevant professional experience; 3+ years supervising staff.
• 5+ years in a contact center environment, preferably in a supervisory or managerial role.

Responsibilities

• Oversee daily operations for a program, including staffing and performance monitoring.
• Ensure contract compliance with regulations and policies.
• Manage direct reports and cost-effective operation of tasks.
• Collaborate with managers to coordinate activities and develop procedures.
• Establish relationships with clients and external entities.
• Monitor key performance indicators and drive improvement initiatives.

Skills

Scheduling

Forecasting

Real-time monitoring

Workforce management tools

CRM systems

Mentoring teams

Data analysis

Education

Bachelor's degree in Business Administration or related field

Tools

CRM systems

Workforce management software

Job description

Maximus is seeking a Workforce Manager to lead workforce planning for the Kentucky Health Benefits Exchange Team. The role focuses on forecasting, scheduling, and real-time monitoring to optimize service delivery.

The ideal candidate will have strong analytics, collaboration across functions, and a track record of improving staffing strategies and operational processes. This position is contingent on contract award.