Workforce Management Specialist - Bellagio - Beverage Division

MGM Resorts; United States; On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Wellness programs

Hotel/food & beverage discounts

Free meals

Free parking

Health protection

Job summary

MGM Resorts International in Las Vegas seeks a Workforce Management Specialist to orchestrate scheduling across departments, manage leave requests, and ensure accurate timekeeping. You'll partner with leaders to forecast staffing needs and create efficient coverage that keeps the property running smoothly.

This role starts at $22.50 per hour and requires 2+ years of relevant experience and being 18 or older.

Qualifications

• Must be 18 years of age or older.
• 2+ years of prior relevant experience required.

Responsibilities

• Schedule high-volume daily staffing across departments.
• Serve as expert on Workforce Management software and processes.
• Collaborate with department leaders to align schedules with business needs.
• Suggest scheduling changes and create new business models.
• Balance staffing with labor agreements while ensuring ethical scheduling.
• Monitor and communicate all system issues and downtime.
• Track KPIs such as Service Level, Occupancy, Abandon rates, ASA and AHT.

Skills

Scheduling

Timekeeping

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB :

As a Workforce Management Specialist, you'll be at the heart of what keeps our property running seamlessly. In this dynamic, high-impact role, you will support every department across the property by managing high-volume scheduling needs, ensuring accurate timekeeping for all employees, and partnering closely with leaders to anticipate and fulfill staffing requirements. Your keen attention to detail and ability to balance multiple priorities will help set every team up for success, creating a seamless experience for both employees and our guests.

THE STARTING RATE: $22.50 Per Hour

THE DAY-TO-DAY:

• Work collaboratively to complete daily scheduling tasks, including managing leave requests and callouts
• Serve as a subject matter expert on Workforce Management software and processes
• Collaborate with department leaders to create scheduling solutions that reflect current business demands, account for exceptions, and support accurate staffing levels and efficiency strategies
• Suggest scheduling changes and create new business models
• Identify best practices to enhance staffing while adhering to current labor agreements, and ensure ethical and equitable scheduling processes
• Determine the balance between optimal scheduling, service expectations, and compliance with current legal or legislative requirements
• Track, monitor, and communicate all system issues and downtime
• Manage Key Performance Indicators, including but not limited to Service Level, Occupancy, Abandon rates, ASA and AHT on a daily, weekly, and monthly basis

THE IDEAL CANDIDATE:

• Must be 18 years of age or older
• 2+ years of prior relevant experience required

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off-shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=16138