Workforce Management Manager - South Portfolio

MGM Resorts International; Las Vegas (NV); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Wellness programs

Hotel/food & entertainment discounts

Free meals in employee dining room

Free parking

Health & Income Protection

Professional development & volunteerop

Job summary

MGM Resorts International in Las Vegas is seeking a Workforce Management Manager to lead the day-to-day operations of the workforce management team, focusing on staffing levels, demand forecasting, and customer satisfaction outcomes across the property.

The ideal candidate brings 2+ years in workforce management, experience with scheduling systems, and a data-driven mindset to optimize labor costs while supporting a collaborative, customer-focused culture.

Qualifications

• Must be 21 years of age or older.
• 2+ years of prior workforce management experience.
• Familiar with workforce systems, scheduling strategies, and labor management practices.

Responsibilities

• Manage HR responsibilities for the assigned department, including hiring, training, coaching, creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.
• Implement Workforce Management departmental policies and procedures as directed by the Workforce Management Director.
• Provide input and direction into the development and monitoring of business plan, fiscal budgets, and department operations to produce both short and long-term profitability.
• Develop and implement department goals for the entire property in regard to FTEs, vacation quotas and scheduling.
• Perform special ad hoc reports with senior management and auditing Virtual Roster/Kronos for cost savings opportunities.
• Adjust staffing needs based on special events, large party reservations, table games/slot tournaments while maintaining compliance with scheduling to include departments covered by collective bargaining agreements.
• Ensure the timeliness of schedule creation and delivery to the standards as set out by the Director/Manager and expectations of the business unit.
• Work with complex department heads to adjust staffing models and approve schedule changes independently as necessary.
• Actively advise and provide guidance to the business units around scheduling, labor management and leave management.
• Assume responsibilities of the Workforce Management Director in their absence.

Skills

Workforce management

Scheduling strategies

Labor management practices

Job description

Workforce Management Manager - South Portfolio### Workforce Management Manager - South PortfolioApply: Office - MGM Grand Las Vegas: Full time: Posted Yesterday: End Date: November 5, 2026 (1 day left to apply): 281002Las Vegas, Nevada**The SHOW comes alive at MGM Resorts International**Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.**THE JOB:** As the Workforce Management Manager, you will ensure the day-to-day operations of the workforce management department are seamless. This will encompass monitoring and evaluating the staffing levels, business volume efficiency, and correlated customer satisfaction results for all areas of the property. This position requires a strong background in information technology, process improvement experience and statistical analysis.**THE DAY-TO-DAY:*** Manage Human Resources responsibilities for assigned department to include hiring, training, coaching, creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction* Implement Workforce Management departmental policies and procedures as directed by the Workforce Management Director* Provides input and direction into the development and monitoring of business plan, fiscal budgets, and department operations to produce both short and long-term profitability* Develop and implement department goals for the entire property in regard to FTE’s, vacation quotas and scheduling* Performs special adoreports working with senior management and auditing Virtual Roster/Kronos for cost savings opportunities* Adjust staffing needs based on special events, large party reservations, table games/slot tournaments while maintaining compliance with scheduling to include departments covered by collective bargaining agreements* Ensuring the timeliness of schedule creation and delivery to the standards as set out by the Director/Manager and expectations of the business unit* Work with complex department heads to adjust staffing models and approve schedule changes independently as necessary* Actively advise and provide guidance to the business units around scheduling, labor management and leave management* Assume responsibilities of the Workforce Management Director in their absence**THE IDEAL CANDIDATE:*** Must be 21 years of age or older* 2+ years of prior relevant experience required* Prior workforce management experience, including familiarity with workforce systems, scheduling strategies, and labor management practices**THE PERKS & BENEFITS:*** Wellness incentive programs to help you stay healthy physically and mentally* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more!* Free meals in our employee dining room* Free parking on and off shift* Health & Income Protection benefits (for eligible employees)* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community**VIEW JOB DESCRIPTION:**https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=19347 Are you ready to **JOIN THE SHOW**? Apply today!