Workforce Counselor

Educational Data Systems, Inc.; Pennsylvania; On-site; USD 41,000 - 50,000; Full time

Job summary

Educational Data Systems, Inc. is seeking a Workforce Counselor in Pennsylvania to assess jobseekers, provide tailored career guidance and support to help them return to work.

The role emphasizes helping participants set and achieve employment goals through structured planning and ongoing support. The position involves comprehensive case management, CWDS data entry, collaboration with leadership, thorough file maintenance, and development of customized service plans for workforce placement and

Qualifications

• Ability to prioritize tasks and document visits and contacts.
• Demonstrated telephone, computer and written communication skills.
• Ability to maintain flexibility as needs of contract or contractor require.
• Bachelor’s degree in human services, business, education, training or related area is preferred.
• Previous customer service experience required.

Responsibilities

• Provide individualized case management and career counseling to participants.
• Complete necessary WIOA data entry requirements in CWDS.
• Coordinate with program leadership to prepare performance reports and improvements.
• Maintain participant files in accordance with state and local regulation.
• Develop and update a customized service plan to align with participant employment and training goals.
• Follow-up with partner agencies to ensure successful engagement in prescribed support services.
• Counsel, motivate and guide assigned caseload through customized career pathways.
• Maintain organized tracking by documenting all participant interactions, contacts, activities, case notes, and files.
• Provide the support that participants need to overcome barriers and reach their employment/educational goals.
• Monitor participant progress via outreach, at least monthly, to ensure successful outcomes.

Skills

Prioritization & documentation

Telephone & written communication

Flexibility under contract

Customer service experience

MS Windows

Education

Bachelor’s degree in related field

Tools

MS Word

MS Excel

MS Windows

Job description

Job Description

Title: Workforce Counselor Salary: $45,000 Classification: Non-Exempt Scope of Position: Assess jobseekers and determine the most appropriate path to return to work. Provide support and assistance in all areas related to gaining and/or retaining employment and career advancement.

Responsibilities

• Provide individualized case management and career counseling to participants in all areas related to gaining and/or retaining employment and career advancement
• Complete necessary WIOA data entry requirements in CWDS
• Coordinate with program leadership to prepare performance reports, suggest program innovations and improvements, and celebrate participant successes
• Maintain participant files in accordance with state and local regulation
• Develop and update a customized service plan to align with participant employment and training goals
• Follow-up with partner agencies to ensure successful engagement in prescribed support services
• Counsel, motivate and encourage assigned caseload of participants to develop and guide through a customized career pathway and training opportunities
• Maintain organized tracking by documenting all participant interactions, contacts, activities, case notes, and files
• Provide the support that participants need to overcome barriers and reach their employment/educational goals
• Monitor participant progress via outreach, at least monthly, to ensure successful employment and training outcomes
• Offer follow-up support services to help participants retain employment or educational goals to ensure that performance measures are met
• Assist in the outreach and recruitment of new participants
• Explain the program’s eligibility requirements to perspective participants
• Determine program eligibility and ascertain required documentation
• Complete intake assessments with all eligible participants to determine fit for the program. This includes assessing their motivation, commitment, and their basic skill levels.
• Ensure the required enrollment paperwork and documentation is completed and located in the participant files
• Document services provided in digital management system
• Document basic skills and career assessment information in participant files
• Maintain data on employment, education, retention and other performance measure requirements
• Attend all staff meetings in order to contribute to program issues and update on agency issues
• Attend scheduled in-service training in order to develop professional skills
• Other opportunities as available

Education and Experience Requirements

Education and Experience Requirements:

• Ability to prioritize tasks and document visits and contacts
• Demonstrated telephone, computer and written communication skills
• Ability to maintain flexibility as needs of contract or contractor require
• Bachelor’s degree in human services, business, education, training or related area is preferred
• Previous customer service experience required
• Working knowledge of MS Windows, Word and Excel

EDS I is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our Mission Statement

We must strive to create enthusiasm in our clients, see through their eyes, understand their needs and deliver more than they expect.

Why We Do What We Do At EDSI

• We believe we can help our customers overcome their most challenging obstacles
• We believe in seeing through other people's eyes
• We believe that we can make a difference in people's lives
• We believe in meeting people where they are today and helping them to realize a better tomorrow
• We believe in living our professional lives in service to others

EDS I (Educational Data Systems, Inc.) is a national workforce development, training solutions and consulting company with a passion for helping great companies and communities train and retain great people. EDSI works with regions, employers and jobseekers to overcome their most challenging obstacles. Founded in 1979 and headquartered in Dearborn, Michigan, the company employs more than 800 people across the country. EDSI is a National Best and Brightest Companies To Work For award winner. For over 45 years, EDSI has worked with workforce development agencies, regional partners and employers to assess and understand workforce development needs and deliver solutions to build better workforces. The company operates more than 120 contracts providing successful business services and jobseeker placement and retention services across the country. EDSI also provides world class training and consulting solutions to a variety of corporations, public entities and governmental agencies. Our history of success stems directly from our commitment to providing our clients with the absolute highest level of service through our diverse and talented team.