Integrated Services Career Coach

Educational Data Systems, Inc.; Pennsylvania; On-site; USD 41,000 - 50,000; Full time

Job summary

Educational Data Systems, Inc. is seeking an Integrated Services Career Coach to support WIOA Adult, EARN, and Youth customers in gaining and retaining employment, training, and career advancement.

The role requires case management experience, knowledge of WIOA/EARN programs, and strong organizational and communication skills. A bachelor’s degree in human services or 1–3 years of equivalent experience is preferred. Bilingual Spanish is a plus.

Qualifications

• Bachelor’s degree in human services or 1-3 years equivalent experience preferred.
• Prior Case Management experience.
• Prior experience in workforce development strongly preferred.
• Must be organized, able to prioritize tasks, and efficiently handle several tasks simultaneously for all services provided.
• Demonstrate communication, analytical, and interpersonal skills.
• Proficient in Microsoft Office applications.
• Clean driving record, valid Driver’s License.
• Bilingual in Spanish is preferred.

Responsibilities

• Act as liaison between WIOA Adult, EARN, and Youth customers to provide career support and assistance.
• Assist job seekers in registration, job search prep, resumes, and training program selections.
• Design and update an Individual Employment Plan (IEP) to ensure compliance.
• Provide career coaching with WIOA customers to meet their goals.
• Document visits, interactions, and referrals in the CWDS system.
• Coordinate with BST for employment opportunities and referrals.

Skills

Case management

Client coaching

Analytical skills

MS Office

Spanish language

Education

Bachelor’s degree in human services

1-3 years equivalent experience

Tools

CWDS

PA CareerLink

NEOCertified secure email

Job description

Job Description: Title: Integrated Services Career Coach (WIOA & EARN) Classification: Non-Exempt Salary: $45,000/year Scope of Position Act as a liaison between WIOA Adult, EARN, and Youth customers to provide career support and assistance in all areas related to gaining and/or retaining employment, training, and career advancement

Essential Functions

• Work with county program staff to identify eligible individuals that fit the criteria of pregnant mothers and parents with small children, parenting youth population, and adults. Work with unemployed and underemployed individuals with barriers, and other disadvantaged populations
• Demonstrate and maintain current knowledge and competency of the EARN, Out of School Youth and WIOA Adult programs, utilizing internal and external policy, as well as pertinent regulations and legislation for all programs involved
• Build a professional one-on-one working relationship with customers to aid in eliminating challenges that are hindrances to obtaining and retaining employment. This includes assessment, individualized coaching, and coordination with CareerLink staff
• Assist job seekers in registration, job search preparation, workshop registration, resumes, and training program selection using PA CareerLink® online website
• Design a customer-driven Individual Employment Plan (IEP) and update participant’s IEP as required to ensure compliance is being met
• Coach, motivate, and encourage all customers in advancing employment, training, and retention goals by evaluating and referring them to partner organizations for supportive services to include GED and ESL, so not to impede successful job placement and retention
• Accurately review, evaluate, and complete required documentation for WIOA Registration Eligibility
• Provide remote WIOA registration services using NEOCertified secure email
• Provide career coaching with WIOA customers to ensure their goals are met in accordance with their designed IEP, which includes contact and coaching for post placed participants
• Document and case note all visits, interactions, contacts, referrals, and activities in the State system of record, CWDS
• Ensure job seekers are job ready by reviewing their resumes and skill set to meet the hiring standards and needs of employers with available positions
• Work closely with the Business Services Team (BST) to pre-screen customers for employment opportunities once a customer is job ready; solicit BSR job orders to WIOA participants who have completed training and submit BSR Referral Form to BST
• Interface with community partners for social services resources to support them and their family need, to address any barriers to employment.
• Maintain customer files as specified by contractor and IAW State Guidelines
• Able to work in an environment that is constantly evolving
• Ensuring positive outcomes and goals are being met as required by all programs policies and guidance
• Refer WIOA participants to recruitment events by email blasting flyers and events.

Education, Skill, and Experience Requirements

• Bachelor’s degree in human services or 1-3 years equivalent experience preferred
• Prior Case Management experience
• Prior experience in workforce development strongly preferred
• Must be organized, able to prioritize tasks, and efficiently handle several tasks simultaneously for all services provided
• Demonstrate communication, analytical, and interpersonal skills
• Proficient in Microsoft Office applications
• Clean driving record, valid Driver’s License
• Bilingual in Spanish is preferred

EDS I is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our Mission Statement

We must strive to create enthusiasm in our clients, see through their eyes, understand the curriculum etc.

Why We Do What We Do At EDSI

• We believe we can help our customers overcome their most challenging obstacles
• We believe in seeing through other people's eyes
• We believe that we can make a difference in people's lives
• We believe in meeting people where they are today and helping them to realize a better tomorrow
• We believe in living our professional lives in service to others

EDS (Educational Data Systems, Inc.) is a national workforce development, training solutions and consulting company with a passion for helping great companies and communities train and retain great people. EDSI works with regions, employers and jobseekers to overcome their most challenging obstacles. Founded in 1979 and headquartered in Dearborn, Michigan, the company employs more than 800 people across the country. EDSI is a National Best and Brightest® Companies To Work For award winner. For over 45 years, EDSI has worked with workforce development agencies, regional partners and employers to assess and understand workforce development needs and deliver solutions to build better workforces. The company operates more than 120 contracts providing successful business services and jobseeker placement and retention services across the country. EDSI also provides world class training and consulting solutions to a variety of corporations, public entities and governmental agencies. Our history of success stems directly from our commitment to providing our clients with the absolute highest level of service through our diverse and talented team.