Workforce Coordinator - Drive Self-Sufficiency in Nebraska

State of Nebraska

United States

On-site

USD 26,000 - 37,000

Full time

3 days ago
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Job summary

State of Nebraska Workforce Coordinator role within the Health & Human Services Office of Economic Assistance is dedicated to helping Nebraskans achieve self-sufficiency by coordinating with the SNAP/E&T program and the Nebraska Department of Labor. The role involves direct customer work, community outreach, and data-driven case management in multiple cities across Nebraska.

You will collect financial and demographic information, maintain records in databases, and serve customers with

Qualifications

  • Post high school coursework or training in social/behavioral sciences, counseling, business, public administration, education, marketing, or related field; or experience in client development and case management including interviewing, research and direct customer service.
  • Experience with SNAP programs within the last 3 years is preferred.
  • Valid driver's license or able to provide independent transportation.

Responsibilities

  • Work with SNAP Employment and Training (E&T) program in partnership with Nebraska Department of Labor (DOL).
  • Conduct face-to-face and telephone interactions gathering financial and demographic information from customers.
  • Update, document, and verify customer information using computer databases; process tasks and prepare correspondence.

Skills

Database usage
Telephone-based customer service
Case management
Time management

Education

Post high school coursework or related field

Job description

State of Nebraska Workforce Coordinator role within the Health & Human Services Office of Economic Assistance is dedicated to helping Nebraskans achieve self-sufficiency by coordinating with the SNAP/E&T program and the Nebraska Department of Labor. The role involves direct customer work, community outreach, and data-driven case management in multiple cities across Nebraska.

You will collect financial and demographic information, maintain records in databases, and serve customers with

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