Workforce Coordinator

State of Nebraska; United States; On-site; USD 26,000 - 37,000; Full time

Job summary

State of Nebraska Workforce Coordinator role within the Health & Human Services Office of Economic Assistance is dedicated to helping Nebraskans achieve self-sufficiency by coordinating with the SNAP/E&T program and the Nebraska Department of Labor. The role involves direct customer work, community outreach, and data-driven case management in multiple cities across Nebraska.

You will collect financial and demographic information, maintain records in databases, and serve customers with

Qualifications

• Post high school coursework or training in social/behavioral sciences, counseling, business, public administration, education, marketing, or related field; or experience in client development and case management including interviewing, research and direct customer service.
• Experience with SNAP programs within the last 3 years is preferred.
• Valid driver's license or able to provide independent transportation.

Responsibilities

• Work with SNAP Employment and Training (E&T) program in partnership with Nebraska Department of Labor (DOL).
• Conduct face-to-face and telephone interactions gathering financial and demographic information from customers.
• Update, document, and verify customer information using computer databases; process tasks and prepare correspondence.

Skills

Database usage

Telephone-based customer service

Case management

Time management

Education

Post high school coursework or related field

Job description

The work we do matters! Hiring Agency: Health & Human Services - Agency 25 Location: Grand Island, NE, Lincoln, NE, North Platte, NE, Scottsbluff, NE Hiring Rate: $22.638

Job Description

Are you looking for a rewarding career that will make a difference in the lives of individuals and businesses in your community? If so, we need you. The State of Nebraska, Department of Health and Human Services Office of Economic Assistance is seeking an enthusiastic individual to join their team as the Workforce Coordinator (Open). This position is responsible for working with the local Department of Labor programs to assist customers with obtaining self-sufficiency. "You have the passion; we have the opportunities - let's make a difference for Nebraskans!" As the Workforce Coordinator: You will work with the SNAP Employment and Training (E&T) program which includes a partnership with Nebraska Department of Labor (DOL). Your day-to-day work would include face-to-face, and telephone interactions with customers of varied socio-economic levels gathering financial and demographic information. You will work with the local DOL programs to assist customers with obtaining self-sufficiency. You will be conducting community outreach as well as interacting with customers. Will use computer databases to update, document, and verify customer information, accurately process assigned work tasks, and prepare correspondence.

Compensation and Work Schedule

Hiring Rate: $22.638 per hour - Non-Exempt Work Schedule: Monday - Friday; 8:00 AM - 5:00 PM. Location of position: Grand Island, Lincoln, North Platte or Scottsbluff. Valid Driver's License needed.

Requirements / Qualifications

• Minimum Qualifications: Post high school coursework or training in social/behavioral sciences, counseling, business, public administration, education, marketing, or a related field; or experience in client development and case management including interviewing, research and direct customer service.
• Preferred Qualifications: Must have worked with the SNAP programs within the last 3 years.
• Other: Valid driver's license or able to provide independent authorized transportation.

Knowledge, Skills, and Abilities

Knowledge, skills, or experience relating to database use, telephone-based customer service, and case management. We are looking for individuals who demonstrate proficient data entry computer skills while communicating with customers, must be able to multi-task and navigate between various computer systems, have good communication skills and are customer focused, can learn quickly and successfully via webinars and online courses. Must have good time management skills and be able to set and manage priorities.

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation. Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics. We are seeking talented individuals to join our team in careers that make a difference in the lives of Nebraskans.

State Government is one of the largest and most diverse employers in Nebraska. Whether it's helping a vulnerable child, advancing public health, making highways safer, or preserving our natural resources, the work we do matters!