Eligibility Operations Associate - Training Provided

State of Nebraska; Lexington (NE); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Benefits package

Paid time off

Retirement plan

Job summary

The State of Nebraska, Department of Health and Human Services, is seeking an Eligibility Operations Worker in Lexington, NE. This entry-level position provides training to help Nebraskans access services through the Office of Economic Assistance (OEA).

You will learn to navigate DHHS systems, explain program benefits, and determine eligibility while delivering professional, respectful service in a fast-paced environment.

Qualifications

• Minimum Qualifications: 24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, OR a combination of education and experience in any of the above areas.
• Preferred Qualifications: Experience using computers and technology to complete daily work, including navigating multiple systems or applications, entering and reviewing information accurately, and learning new technology or software.
• Experience in the field of human services, or case management, or determining eligibility for financial assistance programs.

Responsibilities

• Serve as an initial point of contact for customers contacting OEA by phone or in person.
• Answer questions about DHHS programs, services, application processes, and eligibility requirements.
• Complete phone applications and gather information needed to evaluate customer needs.
• Review applications, referrals, and supporting documentation for completeness and accuracy.

Skills

Customer service

Communication skills

Multitasking

Education

24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or related field

Tools

Computers and technology

Job description

The State of Nebraska, Department of Health and Human Services, is seeking an Eligibility Operations Worker in Lexington, NE. This entry-level position provides training to help Nebraskans access services through the Office of Economic Assistance (OEA).

You will learn to navigate DHHS systems, explain program benefits, and determine eligibility while delivering professional, respectful service in a fast-paced environment.