Workforce Coordinator

State of Nebraska; Grand Island (NE); On-site; USD 29,000 - 36,000; Full time

Job summary

The State of Nebraska's Health and Human Services - Office of Economic Assistance seeks a Workforce Coordinator in Grand Island, NE (also serving Lincoln, North Platte, Scottsbluff). The role involves assisting customers with SNAP E&T and working with the Nebraska DOL to help achieve self-sufficiency.

You will handle face-to-face and phone interactions, gather financial/demographic data, update databases, and prepare correspondence while coordinating with local programs and resources.

Qualifications

• Post high school coursework or training in a related field or experience in client development and case management.
• Ability to gather financial and demographic information from customers.
• Experience with data entry and using databases to update records.

Responsibilities

• Work with SNAP Employment and Training (E&T) and Nebraska Department of Labor programs.
• Interact with customers face-to-face and by telephone to gather information.
• Conduct community outreach and document customer information in databases.
• Prepare correspondence and manage multiple computer systems efficiently.

Skills

Data entry

Telephone support

Case management

Multi-tasking

Communication skills

Customer focus

Time management

Webinar learning

Education

Post-secondary coursework in social/behavioral sciences or related field

Tools

Database software

Job description

The work we do matters!Hiring Agency:Health & Human Services - Agency 25Location:Grand Island, NE, Lincoln, NE, North Platte, NE, Scottsbluff, NEHiring Rate:$22.638Job Posting:JR2026-00030231 Workforce Coordinator (Open)Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):11-11-2026Job Description:Are you looking for a rewarding career that will make a difference in the lives of individuals and businesses in your community? If so, we need you.The State of Nebraska, Department of Health and Human Services Office of Economic Assistance is seeking an enthusiastic individual to join their team as the Workforce Coordinator. This position is responsible for working with the local Department of Labor programs to assist customers with obtaining self-sufficiency.“You have the passion; we have the opportunities – let’s make a difference for Nebraskans!”As the Workforce Coordinator:You will work with the SNAP Employment and Training (E&T) program which includes a partnership with Nebraska Department of Labor (DOL).Your day-to-day work would include face-to-face, and telephone interactions with customers of varied socio-economic levels gathering financial and demographic information.You will work with the local DOL programs to assist customers with obtaining self-sufficiency.You will be conducting community outreach as well as interacting with customers.Will use computer databases to update, document, and verify customer information, accurately process assigned work tasks, and prepare correspondence.Hiring Rate: $22.638 per hour – Non-ExemptWork Schedule: Monday – Friday; 8:00 AM – 5:00 PMLocation of position: Grand Island, Lincoln, North Platte or ScottsbluffValid Driver's License neededRequirements / Qualifications:Minimum Qualifications: Post high school coursework or training in social/behavioral sciences, counseling, business, public administration, education, marketing, or a related field; or experience in client development and case management including interviewing, research and direct customer service.Preferred Qualifications:Must have worked with the SNAP programs within the last 3 years.Other: Valid driver's license or able to provide independent authorized transportation.Knowledge, Skills, and Abilities:Knowledge, skills, or experience relating to database use, telephone-based customer service, and case management.We are looking for individuals who demonstrate proficient data entry computer skills while communicating with customers, must be able to multi-task and navigate between various computer systems, have good communication skills and are customer focused, can learn quickly and successfully via webinars and on-line courses.Must have good time management skills and be able to set and manage priorities.If you're currently employed by the State of Nebraska, please don't apply through this external career site. Instead, log in to Workday and open the Jobs Hub - Internal Apply app from your home landing page. You can access Workday anytime through the Link web page: https://link.nebraska.gov/BenefitsWe offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefitsEqual Opportunity StatementThe State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.