Workforce Coordinator

Nebraska Department of Health and Human Services; North Platte (NE); On-site; USD 26,000 - 37,000; Full time

Job summary

Nebraska Department of Health and Human Services is seeking a Workforce Coordinator to support customers through SNAP E&T in collaboration with the Nebraska Department of Labor. You will collect financial and demographic data via in-person and phone interactions and work toward helping clients achieve self-sufficiency.

The role involves community outreach, database updates, and preparing correspondence to assist clients effectively. A valid driver's license is required.

Qualifications

• Post-high school coursework or training in social/behavioral sciences, counseling, business, public admin, education, marketing, or related field.
• Experience with SNAP programs within the last 3 years preferred.
• Valid driver's license or able to provide independent transportation.

Responsibilities

• Work with SNAP E&T program in partnership with Nebraska DOL.
• Face-to-face and telephone interactions gathering financial and demographic information.
• Assist customers with obtaining self-sufficiency.
• Conduct community outreach and interacting with customers.
• Use databases to update, document, and verify customer information and prepare correspondence.

Skills

Database use

Telephone-based customer service

Case management

Data entry

Multi-tasking

Computer systems navigation

Communication skills

Customer focus

Webinars / online courses

Time management

Education

Related field coursework

Job description

Location:

Grand Island, NE, Lincoln, NE, North Platte, NE, Scottsbluff, NE

The work we do matters!

Hiring Agency

Health & Human Services - Agency 25

Location:

Grand Island, NE, Lincoln, NE, North Platte, NE, Scottsbluff, NE

Hiring Rate

$22.638

Job Posting

JR2026-00030231 Workforce Coordinator (Open)

Applications No Longer Accepted On

(If no date is displayed, job is posted as open until closed):

11-11-2026

Job Description

Are you looking for a rewarding career that will make a difference in the lives of individuals and businesses in your community? If so, we need you.

The State of Nebraska, Department of Health and Human Services Office of Economic Assistance is seeking an enthusiastic individual to join their team as the Workforce Coordinator. This position is responsible for working with the local Department of Labor programs to assist customers with obtaining self-sufficiency.

“You have the passion; we have the opportunities – let’s make a difference for Nebraskans!”

As The Workforce Coordinator

• You will work with the SNAP Employment and Training (E&T) program which includes a partnership with Nebraska Department of Labor (DOL).
• Your day‑to‑day work would include face‑to‑face, and telephone interactions with customers of varied socio‑economic levels gathering financial and demographic information.
• You will work with the local DOL programs to assist customers with obtaining self‑sufficiency.
• You will be conducting community outreach as well as interacting with customers.
• Will use computer databases to update, document, and verify customer information, accurately process assigned work tasks, and prepare correspondence.

Hiring Rate:

$22.638 per hour – Non-Exempt

Work Schedule:

Monday – Friday; 8:00 AM – 5:00 PM

Location of position:

Grand Island, Lincoln, North Platte or Scottsbluff

Valid Driver's License needed

Requirements / Qualifications

Minimum Qualifications:

Post high school coursework or training in social/behavioral sciences, counseling, business, public administration, education, marketing, or a related field; or experience in client development and case management including interviewing, research and direct customer service.

Preferred Qualifications

• Must have worked with the SNAP programs within the last 3 years.

Other:

Valid driver's license or able to provide independent authorized transportation.

Knowledge, Skills, And Abilities

• Knowledge, skills, or experience relating to database use, telephone‑based customer service, and case management.
• We are looking for individuals who demonstrate proficient data entry computer skills while communicating with customers, must be able to multi‑task and navigate between various computer systems, have good communication skills and are customer focused, can learn quickly and successfully via webinars and on‑line courses.
• Must have good time management skills and be able to set and manage priorities.

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.