Workforce Analytics & Scheduling Analyst (1-Year Contract)

Motion Recruitment; San Diego (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Benefits

Paid holidays

Job summary

Motion Recruitment Partners is seeking a Workforce Operations Analyst in San Diego, CA to join our client’s team on a 1-year W2 contract with benefits and paid holidays.

The role focuses on supporting Tax Expert staffing by analyzing workforce data, managing scheduling exceptions, and ensuring coverage aligns with demand. Candidates should be analytical and proficient with SQL, Python, spreadsheets, and AI tools.

Qualifications

• 2+ years of workforce management or scheduling experience.
• Strong knowledge of WFM concepts: shrinkage, adherence, utilization, service level.
• Experience with a WFM/scheduling platform.
• Advanced Excel and analytical skills.
• Proficiency with SQL and/or Python; automation experience.
• Comfort with AI tools such as ChatGPT, Claude, or Copilot.

Responsibilities

• Manage scheduling exceptions, absences, no-shows, and adjustments.
• Monitor staffing levels, coverage gaps, adherence, shrinkage, and WFM metrics.
• Perform reporting, reconciliation, and gap analysis to identify trends.
• Prepare scheduling reports and packages for Real-Time Operations teams.
• Use SQL and Python for data analysis, reporting, and automation.
• Validate scheduling files and ensure accuracy before submission.
• Leverage AI tools to support queries, analysis, reporting, and daily operations.

Skills

WFM concepts

Scheduling

Excel

Data analysis

Automation

AI tools

Tools

SQL

Python

Job description

Motion Recruitment Partners is seeking a Workforce Operations Analyst in San Diego, CA to join our client’s team on a 1-year W2 contract with benefits and paid holidays.

The role focuses on supporting Tax Expert staffing by analyzing workforce data, managing scheduling exceptions, and ensuring coverage aligns with demand. Candidates should be analytical and proficient with SQL, Python, spreadsheets, and AI tools.