Strategic Workforce Planner, WFM & Real-Time Ops (Remote)

Whatnot; Phoenix (AZ); Hybrid; USD 75,000 - 95,000; Full time

Benefits offered by this job

Generous Holiday and Time off Policy

Health Insurance options

Home office setup allowance

Wellness allowance

401k offering with employer match

16 weeks of paid parental leave

Job summary

Whatnot in Phoenix, AZ is seeking a Planning Analyst to partner with operations and agent teams. The role involves short-term scheduling, real-time analysis, and acting as a trusted advisor to management. Candidates should have 4+ years of experience in workforce management, strong communication skills, and proficiency in SQL.

The position offers flexibility to work from home and requires local commuting capability. Generous benefits including health insurance and parental leave are provided.

Qualifications

• 4+ years of relevant experience in workforce management.
• Ability to turn data insights into actionable strategies.
• Experience in a fast-paced environment, preferably a startup.

Responsibilities

• Own short-term scheduling and translate capacity plans into actionable schedules.
• Monitor intraday queue performance and escalate breaches.
• Provide consulting to team leads and managers on schedule implications.

Skills

Strong communication skills

Data analysis skills

Ability to identify gaps between plan and reality

Experience with intraday queue management

Familiarity with workforce management tools

Tools

SQL

Job description

Whatnot in Phoenix, AZ is seeking a Planning Analyst to partner with operations and agent teams. The role involves short-term scheduling, real-time analysis, and acting as a trusted advisor to management. Candidates should have 4+ years of experience in workforce management, strong communication skills, and proficiency in SQL.

The position offers flexibility to work from home and requires local commuting capability. Generous benefits including health insurance and parental leave are provided.