Workflow Operations Consultant: Process Optimization Leader

Bank of America; Plano (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Bank of America in Plano, TX seeks a Quality Assurance and Workflow Coordinator to manage daily resolution of complex problems and guide the design, development, and implementation of products and services within the operations environment.

The role emphasizes data-driven decision making, collaboration across teams, and strong communication skills. This position is an in-office role with 40 hours per week and opportunities for growth within the company.

Qualifications

• Experience as a workflow/operations coordinator.
• Excellent communication skills
• Critical thinking and data-driven decision making

Responsibilities

• Advises on design, development, and implementation of complex products, systems, and services in an operations environment using discretionary judgment.
• Advises on projects and directs activities of a team related to special initiatives.
• Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations function.
• Consults on present-state, develops alternative future-state approaches, and facilitates implementations by creating a clear and coherent approach to guide effective program/initiative setup, execution, and control
• Identifies and recommends responsibilities and accountabilities for key programs/projects.

Skills

Communication

Critical thinking

Data analysis

Decision making

Problem solving

Attention to detail

Oral presentation

Collaboration

Education

High School Diploma

Job description

Bank of America in Plano, TX seeks a Quality Assurance and Workflow Coordinator to manage daily resolution of complex problems and guide the design, development, and implementation of products and services within the operations environment.

The role emphasizes data-driven decision making, collaboration across teams, and strong communication skills. This position is an in-office role with 40 hours per week and opportunities for growth within the company.