Operations Analyst: Data-Driven Process Optimizer

Bank of America; Saint Louis (LA); On-site; USD 55,000 - 85,000; Full time

Job summary

Bank of America is seeking an Operations Analyst to analyze day-to-day issues, research resolutions, and deliver routine analytics. You will create reports, support exception processing, and help optimize operational workflows across business units.

Ideal candidates have strong Excel skills, data interpretation abilities, and the flexibility to work with multiple teams to drive process improvements. Bank of America values inclusive collaboration and timely delivery.

Qualifications

• This role requires strong analytical and problem-solving abilities with attention to detail.
• Candidates must research and independently resolve complex operational issues.
• Excellent written and verbal communication skills are essential.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Must work autonomously and also collaborate across teams.

Responsibilities

• Coordinate implementation of products, services, and operational solutions.
• Support design, documentation, implementation, and monitoring of new products and services.
• Provide guidance on procedural, technical, and operational changes.
• Expand business product knowledge within the operations environment.
• Build networks by developing relationships with partners and teammates.
• Inspect data to identify issues and trends.
• Collect and interpret data to validate operational processes.

Skills

Analytical skills

Attention to detail

Research and resolution

Written and verbal communication

Time management

Independent and collaborative

Microsoft Excel

Risk awareness

Adaptability

Education

High School diploma/GED/Secondary School or equivalent

Tools

Microsoft Excel

Power BI

Job description

Bank of America is seeking an Operations Analyst to analyze day-to-day issues, research resolutions, and deliver routine analytics. You will create reports, support exception processing, and help optimize operational workflows across business units.

Ideal candidates have strong Excel skills, data interpretation abilities, and the flexibility to work with multiple teams to drive process improvements. Bank of America values inclusive collaboration and timely delivery.