Workflow Operations Analyst & Data Insights

Thompson Law; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Thompson Law is seeking an Operations Analyst to identify workflow issues, improve accuracy and ensure compliance across case files. You will partner with the operations team to gather, analyze, and present data to managers, ensuring cases move efficiently through pre-lit and litigation stages.

The role requires intake experience in a high-volume personal injury setting, strong Microsoft Office skills, and the ability to drive accountability while maintaining high attention to detail.

Qualifications

• Education: College or professional degree required.
• Intake department experience at a high-volume personal injury firm required.
• Paralegal experience at high-volume personal injury firm preferred.
• Proficient computer and administrative skills.
• Excellent organization and attention to detail essential.
• Willingness and ability to drive accountability.
• Medical knowledge is a plus.
• Proficient in Microsoft Office; CMS experience a plus; VOIP experience a plus.

Responsibilities

• Identify issues with workflow, accuracy and compliance in case files across all stages.
• Gather, analyze and present data to managers to ensure efficient case handling.
• Assign cases to pre-lit and litigation teams.
• Audit files to ensure proper staffing and information collection.
• Monitor fees and expenses across files to spot inconsistencies.
• Ensure timely client communications and reporting intervals.
• Collaborate with operations team to improve reporting and workflow.

Skills

Attention to detail

Communication skills

Multitasking

Accountability

Education

College or professional degree

Tools

Microsoft Office

Smart Advocate (CMS)

VOIP systems

Job description

Thompson Law is seeking an Operations Analyst to identify workflow issues, improve accuracy and ensure compliance across case files. You will partner with the operations team to gather, analyze, and present data to managers, ensuring cases move efficiently through pre-lit and litigation stages.

The role requires intake experience in a high-volume personal injury setting, strong Microsoft Office skills, and the ability to drive accountability while maintaining high attention to detail.