Operations & Data Integrity Analyst

1800lionlaw; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

1800lionlaw is seeking an Operations Analyst to identify workflow, accuracy, and compliance issues across case files. You will gather, analyze and present data to managers, ensuring cases move efficiently in line with the firm’s workflow under the Operations Director.

Ideal candidates have intake department experience in a high-volume personal injury firm, paralegal background preferred, and strong MS Office/administrative skills.

Qualifications

• College or professional degree required.
• Intake department experience at a high-volume personal injury firm required.
• Paralegal experience at a high-volume personal injury firm preferred.
• Proficient computer and administrative skills.
• Excellent organization and attention to detail.
• Willingness and ability to drive accountability.
• Medical knowledge a plus.
• Proficient in Microsoft Office; prior CMS experience a plus; VOIP systems a plus.

Responsibilities

• Ensure all required information is collected accurately in case files and tiered correctly.
• Assign cases to pre-lit and litigation teams.
• Audit files to ensure proper staffing of cases.
• Ensure timely collection of fees on maintained interests and referred cases.
• Monitor workflow to maintain efficient case movement through the pipeline.
• Maintain prescribed client communication intervals and file reviews.
• Produce timely, accurate reporting for pre-sign, pre-lit and litigation cases.
• Process automated reporting and ensure appropriate action.
• Collaborate with operations team and managers to use reporting to identify and fix issues.
• Monitor closed cases for fees and drop rates; monitor expenses on files.

Skills

Administrative skills

Attention to detail

Communication skills

Multitasking

Education

College or professional degree

Tools

Smart Advocate

CMS

VOIP phone systems

Job description

1800lionlaw is seeking an Operations Analyst to identify workflow, accuracy, and compliance issues across case files. You will gather, analyze and present data to managers, ensuring cases move efficiently in line with the firm’s workflow under the Operations Director.

Ideal candidates have intake department experience in a high-volume personal injury firm, paralegal background preferred, and strong MS Office/administrative skills.