Operations Analyst - Dallas

Thompson Law; Dallas (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Thompson Law is seeking an Operations Analyst to identify workflow issues, improve accuracy and ensure compliance across case files. You will partner with the operations team to gather, analyze, and present data to managers, ensuring cases move efficiently through pre-lit and litigation stages.

The role requires intake experience in a high-volume personal injury setting, strong Microsoft Office skills, and the ability to drive accountability while maintaining high attention to detail.

Qualifications

• Education: College or professional degree required.
• Intake department experience at a high-volume personal injury firm required.
• Paralegal experience at high-volume personal injury firm preferred.
• Proficient computer and administrative skills.
• Excellent organization and attention to detail essential.
• Willingness and ability to drive accountability.
• Medical knowledge is a plus.
• Proficient in Microsoft Office; CMS experience a plus; VOIP experience a plus.

Responsibilities

• Identify issues with workflow, accuracy and compliance in case files across all stages.
• Gather, analyze and present data to managers to ensure efficient case handling.
• Assign cases to pre-lit and litigation teams.
• Audit files to ensure proper staffing and information collection.
• Monitor fees and expenses across files to spot inconsistencies.
• Ensure timely client communications and reporting intervals.
• Collaborate with operations team to improve reporting and workflow.

Skills

Attention to detail

Communication skills

Multitasking

Accountability

Education

College or professional degree

Tools

Microsoft Office

Smart Advocate (CMS)

VOIP systems

Job description

Job purpose

The Operations Analyst’s responsibility is to identify issues with workflow, accuracy and compliance in case files in all stages across the firm. The Operations Analyst will work closely with the operations team members to gather, analyze and present data to managers to ensure that cases are being worked efficiently and effectively in accordance with the firm’s prescribed workflow. The Data and Reporting Analyst reports directly to the Operations Director.

Duties and responsibilities

• Ensuring that all required information has been collected accurately in the case file and that the case has been tiered accurately.
• Assigning cases to pre-lit and litigation teams
• Auditing files to ensure all cases are staffed properly with team members.
• Ensuring timely collection of fees on maintained interests and referred out cases
• Ensuring cases are flowing through the pipeline in an efficient and effective manner
• Ensuring client communications are occurring at prescribed intervals
• Ensuring file reviews are occurring at prescribed intervals
• Ensuring timely and accurate reporting on all facets of pre-sign, pre-lit and litigation cases
• Processing and ensuring appropriate action is taken on all automated reporting for the firm.
• Interfacing with operations team and managers to ensure reporting is used in an effective manner to identify and correct issues.
• Monitoring closed cases related to fees collected and cases closed without fee to spot check for accuracy. Additionally, assessing and monitoring drop rates among the teams.
• Monitoring expenses incurred on files.

Qualifications

• Education: College or professional degree
• Experience: Intake department experience at a high-volume personal injury firm required.
• Paralegal experience at high-volume personal injury firm preferred.
• Proficient computer and administrative skills.
• Overall organization and attention to detail are absolutely necessary.
• Willingness and ability to drive accountability.
• Special Knowledge: medical knowledge is a plus.
• Technical Skills: Proficient in Microsoft Office, prior experience with Smart Advocate or other CMS a plus, prior experience with VOIP phone systems a plus
• Attributes: This position requires a high level of efficiency, attention to detail, and ability to manage others. Excellent communication skills and the ability to multitask in a high-volume environment.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.