Workflow Process and Documentation Analyst

Stellantis Financial Services; United States; On-site; USD 60,000 - 95,000; Full time

Job summary

Stellantis Financial Services is seeking a Workflow Process and Documentation Analyst to maintain version-controlled histories of policy changes and assist in testing and implementing core systems. The role supports Title Administration, Post Funding, and Resolutions teams and collaborates with Compliance to embed quality measures.

The position requires a high school diploma (GED) with preferred Bachelor in Business Admin.

Qualifications

• Excellent verbal and written communication with the ability to convey complex information clearly.
• Detail oriented with a keen eye for accuracy and multitasking ability.
• Ability to work collaboratively and independently in a team environment.
• Proficiency in MS Office Suite including Excel, Word, Visio, and PowerPoint.

Responsibilities

• Oversee all Business Operational Procedures for Title Administration and Post Funding and Resolutions teams.
• Manage the systemic library version control and approvals of all process flows, policies and procedures.
• Perform business reviews and audits to ensure compliance with policies and state/federal guidelines.
• Assist owners with identifying process improvements and implementing changes.
• Engage Compliance to embed Critical to Compliance Quality measures and monthly reporting.
• Support test case development, UAT, troubleshooting, and reporting.

Skills

Communication

Detail oriented

Multitasking

Team player

MS Office

Education

High school diploma or GED

Bachelor degree in Business Administration

Tools

MS Word

MS Excel

MS Visio

MS PowerPoint

Job description

Stellantis Financial Services SFS is the new captive finance company for one of the worlds leading automakers and a mobility provider with iconic brands including Abarth Alfa Romeo Chrysler Citron Dodge DS Automobiles Fiat Jeep Lancia Maserati Opel Peugeot Ram Vauxhall Free2move and Leasys Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years Join our world class team and culture and contribute to our core mission which is enhancing our customers experience

Position Summary

The Workflow Process and Documentation Analyst will be responsible for maintaining a detailed history of policy and procedural changes through a systematic version control and sign off approval process Contributes to the development testing and implementation of the companys core systems

Essential Duties and Responsibilities

• Oversee all Business Operational Procedures for the Title Administration and Post Funding and Resolutions teams
• Manage the systemic library version control and approvals of all process flows policies and procedures
• Perform business reviews and special audits as required to ensure compliance with company policies state and federal guidelines
• Assist business owners with identifying process improvement opportunities and implementation of changes
• Engage Compliance in process documentation ensuring CTCQs Critical to Compliance Quality measures are imbedded within the process including accurate monthly reporting
• Collaborate with business owners in the development of test cases performing user acceptance testing and troubleshooting process and system issues
• Assist with the development of presentations meeting minutes action items and reports
• Perform other ad hoc duties as assigned

Qualifications and Competencies

To perform this job successfully an individual must be able to perform each essential duty satisfactorily The requirements listed below are representative of the knowledge skill andor ability required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Experience Minimum 2 years experience in lending titling or relevant role
• Education High school diploma and orGED
• Skills Required Excellent verbal and written communication skills with the ability to convey complex information in a clear and concise manner Ability to write advanced correspondence Detail oriented with a keen eye for accuracy and an ability to multitask effectively Ability to work collaboratively as part of a team and independently Intermediate knowledge of MS Office Suite including Excel Word Visio and PowerPoint
• Qualifications Preferred Experience Auto industry and process improvement or six sigma team experience a plus Education Bachelor degree in Business Administration; and or a combination of education and experience Skills MS Project a plus Language Bilingual is a plus Overtime required month end volume increases and other tasksassignments may require overtime as needed Travel 0 10 as needed basis Must have reliable transportation and live within a commutable distance to the following city Houston TX

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Sitting for long periods of time standing walking close vision for computer work speaking hearing lift andor move up to 10 lbs Reasonable accommodation will be reviewed upon request An applicant must be authorized to work in the United States to be eligible for this position Stellantis Financial Services Inc will not sponsor applicants for work visas of any type for this position

Stellantis Financial Services Inc SFS is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment discrimination and intimidation It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race color religion sex age national origin disability pregnancy sexual orientation veteran status gender identity or expression change of sex andor transgender status or any protected status Candidates must possess authorization to work in the United States This policy applies to recruitment and placement promotion training transfer retention rate of pay and all other terms and conditions of employment Employment and promotion decisions will be based solely on merit ability achievement experience conduct and other legitimate business reasons