Workers Compensation Supervisor - Southeast

Questpro Consultants LLC; North Carolina; On-site; USD 95,000 - 105,000; Full time

Job summary

Questpro Consultants LLC seeks a Workers Compensation Claims Supervisor to lead a team of indemnity adjusters across multiple states, including North Carolina. You will supervise, mentor, and drive service excellence while building a high-performing claims culture.

Responsibilities include hiring, training, setting team goals, utilizing advanced claims technology, and serving as the primary contact for clients, carriers, and brokers.

Qualifications

• Must have 8+ years of workers' compensation claims experience.
• Minimum 3+ years supervisory/managerial experience.
• Active licensing/certification required.
• Strong knowledge of team member-related functions.

Responsibilities

• Lead and mentor a workers compensation claims team.
• Ensure high-quality, efficient service delivery.
• Guide claims handling according to best practices and standards.
• Own hiring and training of adjusters.
• Set team goals and balance workloads for efficiency.
• Leverage claims technology to boost productivity.
• Serve as the primary client, carrier, and broker contact.

Education

High School Diploma

Bachelor's Degree

Licensing/Certification

Job description

Workers Compensation Claims Supervisor

Are you a workers compensation claims leader ready to take the next step in your career? We're seeking an experienced Claims Supervisor to lead a team of indemnity adjusters, drive best-in-class service, and build a high-performing claims culture. We are looking for a Supervisor to oversee a mixture of States (AL, AR, LA, MS, NC, SC) do not have to have them all but a strong mix.

What You'll Do

• Lead the Team: Supervise and mentor a Workers Compensation claims team managing a diverse caseload, ensuring high-quality, efficient service delivery.
• Champion Best Practices: Guide the team in handling claims according to established best practices and company standards.
• Drive Talent Development: Own the hiring and training of adjusters, fostering a culture of accountability, performance, and continuous improvement.
• Manage Performance: Set clear team goals, motivate strong performance, and balance workloads for optimal efficiency.
• Leverage Technology: Utilize industry-leading claims technology to boost team efficiency and elevate service quality.
• Communicate with Impact: Serve as a professional, proactive point of contact for clients, carriers, and brokers.
• Coach and Develop: Juggle competing priorities while identifying coaching opportunities and setting team members up for long-term success.

Required

What We're Looking For:

• High School Diploma
• Minimum 8 years of related workers' compensation claims experience
• Minimum 3+ years of supervisory/managerial experience leading a team of indemnity adjusters
• Active licensing/certification
• Strong working knowledge of team member-related functions

Preferred

• Bachelor's Degree
• TPA (Third-Party Administrator) experience
• Existing jurisdictional experience in Michigan and Wisconsin

Compensation:

$95,000-$105,000 (based on experience)